Makayla Romans
Murrieta,CA
Summary
Dynamic and adaptable professional with a strong focus on customer satisfaction and a proven ability to learn quickly. Skilled in navigating fast-paced environments, delivering exceptional service, and effectively addressing client needs. Committed to continuous improvement and fostering positive relationships to drive organizational success.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
Temecula Creek Inn Golf Resort
Temecula, California
05.2022 - 10.2024
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Prepared and served drinks and food items according to company standards.
Beauty Advisor
Sephora
Temecula, CA
08.2020 - 05.2022
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Recommended merchandise based on expert product knowledge and client preferences.
Merchandiser
Urban Exchange
Temecula, CA
02.2018 - 08.2020
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Built effective partner store relationships to improve customer satisfaction.
- Provided product information to potential customers via phone, email, and online chat.
Education
GED -
Temecula Valley High School
Skills
- Inventory Management
- Food safety knowledge
- Guest Services
- Upselling strategies
- Beverage Preparation
- RBS certified
- Food handlers certified
- Adaptability
- Skills management
- Interpersonal communication
Timeline
Food and Beverage Attendant
Temecula Creek Inn Golf Resort
05.2022 - 10.2024
Beauty Advisor
Sephora
08.2020 - 05.2022
Merchandiser
Urban Exchange
02.2018 - 08.2020
GED -
Temecula Valley High School