Makayla Sanderlin
Norfolk,VA
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently. Motivated Individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Medical Sales Representative
Life Protect 24/7
Norfolk, VA
03.2026 - Current
- Led initiatives to enhance customer satisfaction through timely follow-ups and responsive service delivery.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Enhanced sales processes by utilizing CRM software to track client interactions and follow up on potential leads systematically.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
Assistant Manager
Edible Arrangements
Norfolk, VA
11.2020 - Current
- Oversaw daily operations to ensure optimal workflow and productivity across multiple teams.
- Developed training programs to enhance staff performance and improve customer service standards.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Coordinated promotional events, increasing brand visibility and driving sales growth within local markets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collections Agent
Pra Group Inc
Norfolk, VA
03.2022 - 10.2024
- Managed inbound and outbound communication to negotiate payment arrangements with clients.
- Utilized collection software to track accounts and ensure timely follow-up on overdue payments.
- Analyzed client financial situations to determine appropriate collection strategies and solutions.
- Resolved disputes effectively, maintaining professionalism while fostering relationships with clients.
- Analyzed collection activities and prepared detailed reports for management, highlighting key challenges and suggesting effective solutions.
- Streamlined workflow processes by prioritizing tasks and managing time efficiently to boost overall productivity.
Education
No Degree - Psychology
Norfolk State University
Norfolk, VAHigh School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL
Norfolk, VA06-2020
Skills
- Goal oriented
- Building client relationships
- Client relationship management
- Relationship selling
- Customer acquisition
- Client education
- Process optimization
- Public speaking
- Negotiation
- Product demonstrations
- CRM software management
- Servicing accounts
Accomplishments
- Promoted to Assistant Manager within six months by demonstrating strong leadership, reliability, and consistent performance in sales, customer service, and store operations.
- Promoted twice within a two week period on the sales floor due to strong sales performance and consistency increasing closing conversion rates.
Timeline
Medical Sales Representative
Life Protect 24/7
03.2026 - Current
Collections Agent
Pra Group Inc
03.2022 - 10.2024
Assistant Manager
Edible Arrangements
11.2020 - Current
No Degree - Psychology
Norfolk State University
High School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL