MaKayla Sanders
Henderson,NV
Summary
Diligent Employee with proven background in leading high-performing sales teams. Successfully developed and executed strategic sales plans, resulting in significant market share growth. Demonstrated ability in building strong client relationships and driving revenue through innovative sales techniques. Developed a Training Department and has transferrable skills in other natures such as Management, HR generalist, and Leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Director
Prestige Assisted Living
01.2022 - 12.2024
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Hired, trained and built high-performing team of sales representatives.
- Recruited Residents to come and live in our community and choose our community over our competition.
- Perform comparative analysis on competitors in the area.
Office Manager
Prestige Assisted Living
01.2022 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Improved employee performance with regular feedback sessions, targeted coaching, and tailored development plans.
- Streamlined HR processes for increased efficiency, automating routine tasks and minimizing paperwork.
- Recruited Employees to work for our company
- Oversaw all Employee corrective action and HR files
Corporate Trainer
Hawx Pest Control
06.2020 - 01.2022
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Office Manager
Utah Hematology Oncology
04.2018 - 06.2020
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed all employee functions including Registered Nurses and Physicians
- Maintain daily communication with our Cancer Research team
- Assist families with end of life care planning
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Student Advisor
Center For Excellence In Higher Education
07.2012 - 08.2018
- Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.
- Represented our institution at college fairs, open houses, and other recruitment events to expand our reach in the community.
- Collaborated closely with admissions team members to streamline application processes and improve enrollment rates.
- Optimized email campaigns targeting specific demographics resulting in increased engagement rates and application submissions.
- Evaluated potential recruitment markets and identified new opportunities for reaching out to diverse student populations.
Medical Assistant/Receptionist
Orthopedic Specialty Clinic
01.2015 - 01.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Reiki Master Certification
Bachelor of Science - Health Service Management
Independence University
Salt Lake City, UT02-2021
Skills
- Sales strategies
- Networking and relationship building
- Goals and performance
- Vendor management
- Sales pipeline management
- Presentations and public speaking
- Database management
- Performance monitoring
- Pipeline development
- HR policies and procedures
- Disability accommodations
- Training and mentoring
Certification
- Miller Heiman Group Certified Professional in Strategic Selling® and Conceptual Selling® – Miller Heiman Group.
Timeline
Sales Director
Prestige Assisted Living
01.2022 - 12.2024
Office Manager
Prestige Assisted Living
01.2022 - 03.2023
Corporate Trainer
Hawx Pest Control
06.2020 - 01.2022
Office Manager
Utah Hematology Oncology
04.2018 - 06.2020
Medical Assistant/Receptionist
Orthopedic Specialty Clinic
01.2015 - 01.2018
Student Advisor
Center For Excellence In Higher Education
07.2012 - 08.2018
Reiki Master Certification
Bachelor of Science - Health Service Management
Independence University
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