Makayla Santiago
Stafford,VA
Summary
Recent College Graduate, Office Coordinator, and Medical Attendant, leveraging 5 years of proven experience in medical office coordination, public health studies, and medical caregiving. Adept at implementing positive change while overseeing multiple tasks. Energetic and an enthusiastic team player, providing professional level of office coordination, teaching, and community health implementation. Collaborated with healthcare professionals and community organizations to address health disparities. Proficient in program support and working with diverse communities.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Mary Washington Healthcare
Stafford, VA
05.2022 - Current
- Ability to work independently and in team settings.
- Accountable for obtaining and verifying all patient insurance and pre-authorization information.
- Answers telephones courteously, professionally, and promptly. Screens and transfers telephone calls or takes messages as appropriate.
- Assists in the handling of various patient financial matters.
- Greets all customers in a courteous and professional manner. Addresses customers' needs efficiently, effectively, and confidentially.
- Perform scheduling functions, and collect self-pay, co-pay, and patient deductibles.
- Provides excellent customer service and supports the facility annual customer service goals.
- Used judgment and initiative in handling confidential matters and requests.
Internship
Madison Memorial Hospital
Rexburg, ID
01.2022 - 04.2022
- Interviewed various directors within the hospital and obtaining new information about how each co-worker works within their department.
- Performed N-95 mask fit testing on all the employees who have direct contact with COVID patients.
- Tracked all the employees who have mention of developing symptoms of COVID.
Caregiver
Sage Grove Assisted Living
Rigby, ID
02.2022 - 04.2022
- Able to lift and turn residents up to 180 pounds to change dressings and transfer from chair to bed.
- Assisted up to 25 residents (ages 60 – 102) with daily living activities, including bathing and bathroom needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
Membership Desk Receptionist
Massad Family YMCA
Falmouth, VA
01.2021 - 04.2021
- Greet all members - by learning and using their names - that enters the YMCA in a warm, pleasant, and professional manner.
- Monitor and control access to the facility, process membership sales, provide tours to prospective members.
- Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.
- Provide excellent service by greeting each person that enters the facility, assist in scanning members’ cards.
- Register members for programs, and troubleshoot member issues.
Shadowed a Physical Therapist
Fusion Rehab and Wellness
Falmouth, VA
01.2020 - 04.2020
- Observed instruction given by physical therapist.
- Verbally interacted with physical therapy patient.
- Weekly logged information pertaining to basic physical health.
Assistant Teacher
The Goddard School For Early Childhood Development
Stafford, VA
01.2018 - 04.2020
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Help implement effective lesson plans provided by lead teacher.
- Team player in a co-teaching environment.
Education
Bachelor of Science - Public Health
Brigham Young University - Idaho
Rexburg, ID04.2022
Skills
- Community Health
- Customer Service
- Data Entry/Analysis
- EPIC Software
- Medical Correspondence
- Microsoft Office Application
- Patient Care
- Scheduling
- Training and Development
Timeline
Office Coordinator
Mary Washington Healthcare
05.2022 - Current
Caregiver
Sage Grove Assisted Living
02.2022 - 04.2022
Internship
Madison Memorial Hospital
01.2022 - 04.2022
Membership Desk Receptionist
Massad Family YMCA
01.2021 - 04.2021
Shadowed a Physical Therapist
Fusion Rehab and Wellness
01.2020 - 04.2020
Assistant Teacher
The Goddard School For Early Childhood Development
01.2018 - 04.2020
Bachelor of Science - Public Health
Brigham Young University - Idaho