Makayla Scruggs
Murfreesboro,US
Summary
Pursuing a Bachelor’s degree in Business Management at WGU, demonstrating a strong commitment to excellence and readiness to relocate anywhere in the U.S. Proven experience in managing front desk operations while fostering a welcoming environment for clients. Strong organizational skills and meticulous attention to detail contribute to streamlined office processes and enhanced efficiency. Knowledgeable in effective communication techniques and customer service principles, dedicated to elevating visitor experiences and ensuring satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Highway Technician
ROY JORGENSEN
06.2024 - 09.2024
- Demonstrated flexibility in responding to unexpected changes in project schedules or priorities without compromising quality or safety standards.
- Reduced accident rates through diligent installation of appropriate signage and barriers in construction zones.
- Contributed to environmental sustainability efforts by properly disposing of waste materials from job sites according to established guidelines.
CDL Class A Driver
Dollar General
09.2023 - 05.2024
- I drove regionally for Dollar General. The unloaded product could weigh anywhere from 10 pounds to 800 + pounds.
- Increased customer satisfaction by providing exceptional service during pickup and delivery interactions.
- Conducted post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.
Apartment Receptionist
Key Realty Investments
07.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Caregiver
Preferred Homecare
07.2020 - 08.2022
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High school diploma -
East Nashville Magnet
Nashville, TN05-2020
Graduate Certificate - CDL Class A
United Trucking
Murfreesboro, TN08.2023
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT01-2028
Skills
- Patient Care
- POS
- Customer Service
- Box Truck
- Home Care
- Tractor-trailer
- CDL experience
- Gait Belt (3 years)
- Cash Handling
- Microsoft Word
- Dementia Care
- Alzheimer's Care
- Commercial driving
- Typing
- Truck driving
- Microsoft Powerpoint
- Hoyer lift (3 years)
- Caregiving
- Meal Preparation
- Microsoft Office
Certification
- Air Brake Endorsement August 2023 to Present
- Driver's License CDL A
Commercial Driver's License (CDL)
Class A Expires: August 2031 State: TN
Timeline
Highway Technician
ROY JORGENSEN
06.2024 - 09.2024
CDL Class A Driver
Dollar General
09.2023 - 05.2024
Apartment Receptionist
Key Realty Investments
07.2022 - 08.2023
Caregiver
Preferred Homecare
07.2020 - 08.2022
High school diploma -
East Nashville Magnet
Graduate Certificate - CDL Class A
United Trucking
Bachelor of Science - Business Management
Western Governors University
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