MaKayla Smallwood

As a Grocery Picker at Kroger, I am responsible for efficiently fulfilling customer grocery orders while delivering exceptional service standards. My role involves a combination of order preparation, customer interaction, and teamwork across various departments. Key responsibilities include:

- Order Fulfillment:
- Accurately shop for and assemble grocery orders according to customer specifications.
- Organize and pack items into bags systematically to ensure efficient delivery and customer satisfaction.

- Customer Service:
- Assist customers with checking in for their orders, ensuring a seamless and positive experience.
- Handle cash transactions and process customer check-outs while maintaining accurate cash handling procedures.
- Communicate effectively with customers, providing assistance and answering inquiries related to their orders and store offerings.

- Logistics Management:
- Manage the order fulfillment room by coordinating the timely delivery of picked orders to customers.
- Ensure that the order preparation area remains organized and stocked with necessary supplies.

- Cross-Departmental Support:
- Collaborate with colleagues in various departments, including cashier, floral, and general merchandise, demonstrating flexibility and teamwork as needed to support store operations.

- Time Management:
- Adapt to varying work schedules, primarily focusing on early morning (6 AM - 2 PM) and closing shifts (12 PM - 8 PM), and consistently meet performance expectations during peak operation periods.

Through my work at Kroger, I have developed strong communication and customer assistance skills while gaining valuable experience in a fast-paced retail environment. My commitment to excellence and dedication to customer satisfaction contribute to a positive shopping experience for all patrons.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Dedicated and efficient crew member with experience in fast-paced food service environments at Burger King. Responsibilities included operating the drive-thru, taking customer orders, processing payments, and ensuring accurate and timely food delivery. Additionally, assisted in food preparation and kitchen duties, maintaining high standards of cleanliness and food safety. Demonstrated strong customer service skills, contributing to a positive dining experience and fostering repeat business. Recognized for teamwork, adaptability, and the ability to thrive under pressure.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.