Makayla Smith
Dothan,AL
Summary
Dedicated Patient Care Technician from Southeast Health Medical Center, adept in vital signs monitoring and providing exceptional patient education. Excelled in maintaining confidentiality and supporting patient safety, achieving a 20% increase in patient satisfaction. Skilled in infection prevention and effective communication, ensuring comprehensive care and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Southeast Health Medical Center
10.2018 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients and families on proper care and treatment to facilitate successful home care.
Reception
Southern Bone and Joint
01.2021 - 08.2023
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Slocomb High School
Slocomb, AL2016
Skills
- Healthy meal preparation
- Specimen Collection
- Mobility Assistance
- ADL support
- Vital signs monitoring
- Patient Education
- Emergency Response
- Feeding Assistance
- Information Protection
- Patient Observation
- Infection prevention
Certification
CPR
Timeline
Reception
Southern Bone and Joint
01.2021 - 08.2023
Patient Care Technician
Southeast Health Medical Center
10.2018 - Current
Slocomb High School