Makayla Smith
Van Buren,Arkansas
Summary
Soon to be college educated experienced clerical office worker working in multiple systems and adaptable to all situations and roles. Experience in both customer service roles and operational support
Overview
4
4
years of professional experience
Work History
Operational Support
Shared Services Center - Fort Smith
12.2021 - Current
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Worked closely with network support team for operational support, tasks, and projects.
- Collaborated on operational support tasks to achieve common goal.
- Assisted with administrative, clerical, patient service or operational support duties.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
Pharmacy Clerk
Health Depot Pharmacy
06.2021 - 12.2021
- Assisted customers with medication inquiries and provided exceptional service.
- Utilized pharmacy management software to track prescriptions and patient records.
- Trained new clerks on operational procedures and customer service best practices.
- Conducted daily cash register operations, maintaining accurate financial records.
- Verified prescription information prior to entry in pharmacy computer system.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
Bachelor of Science - Psychology
John Brown University
Siloam Springs, AR05-2026
Skills
- Peer tutoring support
- Clerical support
- Written and oral communication
- High attention to detail
- Adaptability to different positions
Timeline
Operational Support
Shared Services Center - Fort Smith
12.2021 - Current
Pharmacy Clerk
Health Depot Pharmacy
06.2021 - 12.2021
Bachelor of Science - Psychology
John Brown University
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