Makayla Smythe
Racine
Summary
Dynamic customer service professional with experience at Speedway Gas Station, excelling in problem-solving and attention to detail. Proven ability to enhance sales through effective product recommendations and maintain high accuracy in transactions. Adaptable and resolution-oriented, committed to delivering exceptional service and fostering positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Speedway Gas Station
10.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Library Reference Desk Assistant
University of Wisconsin Parkside
08.2025 - Current
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Manage the front desk during shifts, handle messages, and ensure the area is tidy.
Drone Pilot
Northern Lights Drone Shows
04.2025 - Current
- Pilots are prepared to troubleshoot issues that may arise during the show, such as a drone losing connection or experiencing other malfunctions.
- Pilots are responsible for documenting pre- and post-flight logs, providing a record of the show's performance.
- Serving as a point of contact for clients at show sites and ensuring client expectations are met.
- Maintaining communication with local FAA officials and internal teams to ensure compliance and safety.
Customer Service Representative
Pick N Save
12.2022 - 05.2025
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
Cashier
Wingstop Restaurant
06.2022 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Prepared food orders
Education
Bachelor of Science - Geological Sciences, Elementary Education
UW Parkside
900 Wood Rd, Kenosha, WI 5314405-2029
High School Diploma -
William Horlick
2119 Rapids Drive Racine, WI06-2025
Skills
- Customer Service Experience
- Multitasking
- Adaptable techniques
- Problem-solving
- Time management
- Attention to detail
- Student leadership
- First aid
- Public speaking
- Effective planning
- Supportive
- Resolution-oriented
Certification
- NC3 Dremel 3D printing Certification
- NC3 Multimeter Certification
- FAA Unmanned AirCraft License
Languages
English
Native or Bilingual
Sign Language
Limited Working
Timeline
Cashier
Speedway Gas Station
10.2025 - Current
Library Reference Desk Assistant
University of Wisconsin Parkside
08.2025 - Current
Drone Pilot
Northern Lights Drone Shows
04.2025 - Current
Customer Service Representative
Pick N Save
12.2022 - 05.2025
Cashier
Wingstop Restaurant
06.2022 - 12.2022
Bachelor of Science - Geological Sciences, Elementary Education
UW Parkside
High School Diploma -
William Horlick