Vanessa Gonzales
bridge city,texas
Overview
7
7
years of professional experience
Work History
Cashier
Texas herbal house
Bridge City, TX, US
06.2023 - Current
- Hard worker
- Good work ethic
- Very persuasive, I make a lot of sales
- Good with customers and extremely friendly
- Knowledgeable on our products
- Very helpful with customers
- Good attitude and energy
- Educated customers about [Type] promotions to increase sales.
- Processed new orders quickly and accurately, completing [Number]+ daily transactions.
- Help customers by guiding them and answering their questions.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Counted the cash in the register drawer at the start and end of each shift.
- Checked customer prices and processed sales by scanning barcodes.
Front Desk Associate
La quinta
Bridge City, TX, US
01.2020 - 09.2022
- Was in charge of keeping the front desk area clean and organized.
- Greeted guests politely and gave them room keys as well as information on amenities and policies.
- Made an average of [Number] prompt wake-up calls each morning.
- Organized services to support incoming special events and planned coverage needs.
- Double-checked pertinent guest information and payment methods to avoid fraud.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Went above and beyond for my guests, including making outside venue reservations and organizing tours.
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints.
- Ensured financial accuracy by collecting deposits, fees, and payments.
- Did basic bookkeeping tasks on a daily basis.
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
- Immediately notified housekeeping and the maintenance department about guest room issues, such as [Type] and [Type], in order to expedite resolution.
- Was in charge of a fast-paced front desk operation at a busy [Type] facility with up to [Number] nightly visitors.
- Double-checked financial data for accuracy by comparing payment cards to identification.
- Created weekly employee work schedules for [Number] team members to ensure adequate coverage for all shifts.
- Answered guests' questions and directed them to local attractions.
- Created weekly employee work schedules for [Number] team members, making sure that all shifts were covered.
- Picked up mail, packages, and documents for guests, promptly verifying receipt and arranging pickup or transmittal.
Front Desk Associate
La quinta
Bridge City, TX, US
01.2020 - 09.2022
- Was in charge of keeping the front desk area clean and organized.
- Greeted guests politely and gave them room keys as well as information on amenities and policies.
- Made an average of [Number] prompt wake-up calls each morning.
- Organized services to support incoming special events and planned coverage needs.
- Double-checked pertinent guest information and payment methods to avoid fraud.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Went above and beyond for my guests, including making outside venue reservations and organizing tours.
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints.
- Ensured financial accuracy by collecting deposits, fees, and payments.
- Did basic bookkeeping tasks on a daily basis.
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
- Immediately notified housekeeping and the maintenance department about guest room issues, such as [Type] and [Type], in order to expedite resolution.
- Was in charge of a fast-paced front desk operation at a busy [Type] facility with up to [Number] nightly visitors.
- Double-checked financial data for accuracy by comparing payment cards to identification.
- Created weekly employee work schedules for [Number] team members to ensure adequate coverage for all shifts.
- Answered guests' questions and directed them to local attractions.
- Created weekly employee work schedules for [Number] team members, making sure that all shifts were covered.
- Picked up mail, packages, and documents for guests, promptly verifying receipt and arranging pickup or transmittal.
Waitress/ Manager/ Hostess
Texas Seafood and Steakhouse
Bridge City, TX, US
08.2021 - 01.2022
- I worked at this establishment on two different occasions. Once when I was 20 about to be 21, I was a waitress .
- Beginning of January 2023, I became their manager and worked there until May/beginning of June.
- I handled their finances, legal document, bills, taxes, food and drink shipments and was also in charge of cleaning the restaurant.
- Kept track of all company inventory by monitoring multiple databases.
- Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments.
- Quit due to school
Waitress/ Manager/ Hostess
Texas Seafood and Steakhouse
Bridge City, TX, US
08.2021 - 01.2022
- I worked at this establishment on two different occasions. Once when I was 20 about to be 21, I was a waitress .
- Beginning of January 2023, I became their manager and worked there until May/beginning of June.
- I handled their finances, legal document, bills, taxes, food and drink shipments and was also in charge of cleaning the restaurant.
- Kept track of all company inventory by monitoring multiple databases.
- Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments.
- Quit due to school
Cashier
Gamestop
Orange, TX, US
07.2019 - 08.2019
- Processed new orders quickly and accurately, completing [Number]+ daily transactions.
- Educated customers about [Type] promotions to increase sales.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Help customers by guiding them and answering their questions.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Am in charge of taking orders from customers.
- Counted the cash in the register drawer at the start and end of each shift.
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Put things on shelves and organize them.
- Was in charge of arranging and stocking [Type] merchandise.
- Customers received directions and recommendations from me.
Cashier
Gamestop
Orange, TX, US
07.2019 - 08.2019
- Processed new orders quickly and accurately, completing [Number]+ daily transactions.
- Educated customers about [Type] promotions to increase sales.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Help customers by guiding them and answering their questions.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Am in charge of taking orders from customers.
- Counted the cash in the register drawer at the start and end of each shift.
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Put things on shelves and organize them.
- Was in charge of arranging and stocking [Type] merchandise.
- Customers received directions and recommendations from me.
Education
Ph.D - Psychology Teacher Education
Lamar State College Orange
Orange, TX01.2026
Skills
Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals
Work areas have a history of being kept clean, neat, and professionally organized
Increased sales in the past by promoting current deals
Problem-solver with experience in customer service
Hardworking in a fast past environment
Understanding and patient
Quick learner
Very good work ethic
Honest
Determined
Customer service experience
Very good with people and others
Easy to speak to and get along with
Computer literate
High volume transactions
Customer direction
Cash drawer balancing
Shelf-cleaning
Excellent verbal communication
Money management
Territory Sales Experience
Coin counting
Cash Handling
Cleaning and sanitizing
Store cleanliness and appearance
Sales
Outgoing and enthusiastic
Personal Information
Age: 23
Languages
Spanish
Elementary
Timeline
Cashier
Texas herbal house
06.2023 - Current
Waitress/ Manager/ Hostess
Texas Seafood and Steakhouse
08.2021 - 01.2022
Waitress/ Manager/ Hostess
Texas Seafood and Steakhouse
08.2021 - 01.2022
Front Desk Associate
La quinta
01.2020 - 09.2022
Front Desk Associate
La quinta
01.2020 - 09.2022
Cashier
Gamestop
07.2019 - 08.2019
Cashier
Gamestop
07.2019 - 08.2019
Ph.D - Psychology Teacher Education
Lamar State College Orange