Summary
Overview
Work History
Skills
Certification
Timeline
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Makayla Stevens

American Fork,UT

Summary

Dynamic leader with a proven track record at Chrysalis in enhancing the quality of life for individuals with disabilities. Excelled in staff development and client communication, fostering a culture of empathy and collaboration. Demonstrated innovation in optimizing resources, achieving significant improvements in client satisfaction and team efficiency. Skilled in problem-solving and maintaining meticulous attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Staff

Chrysalis
02.2024 - Current
  • Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
  • Administered medications according to prescribed schedules and documented any changes or reactions observed
  • Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
  • Developed positive relationships with clients through active listening, empathy, and effective communication

Crew Team Member

Panda Express
10.2023 - 01.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Manager

Wingstop
05.2022 - 10.2023
  • Assisted customers with any order complications and issued refunds when needed.
  • Maintained a positive and friendly work environment.
  • Settled any disputes between any team members
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted nightly financial reconciliations and managed end-of-day deposits.

Team Member

Popeyes
08.2021 - 04.2022
  • Interacted with customers in an upbeat and positive way, handled money transactions, helped prepare all foods that were needed, interacted with co-workers in a positive way and periodically sanitized work stations.
  • On my feet for 6-8 hours a day
  • Lifting up to 50 pounds
  • Contributed to team success by completing jobs quickly and accurately.

Team Member

Cinemark Theaters
12.2020 - 07.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Skills

  • Mentoring
  • Staff development
  • Innovation skills
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Relationship building
  • Client communication
  • Flexible schedule

Certification

  • ServSafe Food Handler's Certification
  • CPR/AED Certification
  • Drivers license
  • Food handlers permit

Timeline

Lead Staff

Chrysalis
02.2024 - Current

Crew Team Member

Panda Express
10.2023 - 01.2024

Manager

Wingstop
05.2022 - 10.2023

Team Member

Popeyes
08.2021 - 04.2022

Team Member

Cinemark Theaters
12.2020 - 07.2021

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Makayla Stevens