Makayla Stewart
Millington,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Ollies
07.2023 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Receptionist
Trezvant Nursing Home
01.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Associate of Arts - Funeral Direction
Southwest Tennessee Community College
Memphis, TN05.2025
High School Diploma -
Millington High School
Millington, TN05.2022
Skills
- Account Authorizations
- Report Generation
- Work Prioritization
- Records Management
Timeline
Customer Service Supervisor
Ollies
07.2023 - Current
Receptionist
Trezvant Nursing Home
01.2022 - 10.2023
Associate of Arts - Funeral Direction
Southwest Tennessee Community College
High School Diploma -
Millington High School
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