Makitar Willane
Allentown,PA
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Sequential Technology International
Bethlehem, PA
09.2023 - Current
- Provided guidance and support to junior customer service representatives, including coaching and mentoring
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Customer Service Representative
Sequential Technology International
Bethlehem, PA
02.2022 - 09.2023
- Renewed existing accounts by cementing trusting relationships with customers
- Understood and followed oral and written directions
- Answered customer inquiries and provided accurate information regarding products and services
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Certification of Electrical Engineering - Electrical Engineering
School of Cooperative Technical Education
06.2019
High School Diploma -
William Allen High School
06.2016
Skills
- Customer Service
- Relationship Building
- Account Management
- Order Processing
- Credit Checks and Collections
- Customer Relationships
- Microsoft Office
- Account Authorizations
- Call Center Operations
- Time Management
- Complex Problem Solving
- Report Generation
Personal Information
Relocation: Anywhere
Timeline
Customer Service Supervisor
Sequential Technology International
09.2023 - Current
Customer Service Representative
Sequential Technology International
02.2022 - 09.2023
Certification of Electrical Engineering - Electrical Engineering
School of Cooperative Technical Education
High School Diploma -
William Allen High School
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