Makayla Stokes
Memphis,TN
Summary
I am a first generation college student. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am very detailed oriented and a hard worker. I have taken classes on various legal topics and can do almost any task with the proper training. I am preferably looking for a paid internship beginning in the fall of 2024.
Overview
4
4
years of professional experience
Work History
Reservation Agent
The Peabody Hotel
10.2021 - Current
- Monitored guest feedback closely to identify areas of improvement in reservation processes and services, leading to enhanced overall guest experience.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Resolved various issues and discrepancies for customers.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Created hotel and dinner reservations for new or previous guest.
- Handle billing information
Cashier
Academy Sports And Outdoors
06.2020 - 10.2021
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - Professional Legal Studies
The University of Memphis
Memphis, TN12.2024
Associate of Science - General Studies
Southwest Tennessee Community College
Memphis, TN10.2022
Skills
- Computer Skills
- Customer service
- Documentation
- Leadership skills
Timeline
Reservation Agent
The Peabody Hotel
10.2021 - Current
Cashier
Academy Sports And Outdoors
06.2020 - 10.2021
Bachelor of Arts - Professional Legal Studies
The University of Memphis
Associate of Science - General Studies
Southwest Tennessee Community College
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