Makayla Swartz
Summary
Dependable high school student with customer service experience and strong communication skills. Committed to creating positive customer experiences and supporting team objectives in fast-paced environments. Quick learner with maturity in handling responsibilities and eager to enhance customer service, problem-solving, and teamwork skills.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Florence
05.2024 - Current
- Customer Service & CashierGreeted and assistinf customers, maintaining a friendly, helpful demeanor during peak operating hours.
- Operated Point of Sale (POS) systems and cash registers. Handled customer concerns or order modifications swiftly to ensure high guest satisfaction.
- Food Preparation & QualityPrepared full line of menu items according to strict food safety, sanitation, and presentation standards.
- Monitored product freshness and equipment temperatures, ensuring food quality and safety for customers.
- Collaborated with kitchen staff to assemble orders efficiently, reducing wait times during busy meal periods.
- Restocked service stations, condiment cabinets, and inventory to support uninterrupted store operations.
- Followed strict sanitization and hygiene protocols for kitchen equipment, dining areas, and restrooms.
- Communicated with the shift manager to identify cleaning and prep tasks.
Education
Boone County High School
Florence, KY06-2026
Skills
- Point of sale (POS) operation
- Cash handling
- Food safety & sanitation
- Customer service
- Time management
- Multitasking and organization
- Teamwork
- Effective communication
- Conflict resolution
- Integrity and honesty
Languages
English
Professional
Timeline
Crew Member
McDonald's
05.2024 - Current
Boone County High School