Makayla Thompson
Miami,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Envoy Airlines
Miami, FL
09.2022 - Current
- Responded efficiently to customer issues and achieved satisfactory outcomes.
- Demonstrated strong problem-solving skills when handling customer issues.
- Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
Customer Service Representative
Bath and Body
Miami, FL
07.2021 - 09.2022
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Some College (No Degree) - Nursing
Miami Dade College
Miami, FLSkills
- Product Knowledge
- Courteous demeanor
- Complaint resolution
- Follow-up skills
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Envoy Airlines
09.2022 - Current
Customer Service Representative
Bath and Body
07.2021 - 09.2022
Some College (No Degree) - Nursing
Miami Dade College