Makayla Thompson
Westland,MI
Summary
Proactive Appointment Coordinator and Night Manager with extensive experience in customer service and appointment scheduling. Improved operational efficiency by implementing user-friendly systems and optimizing resource use. Strong skills in problem-solving, communication, and managing high call volumes, contributing to increased client satisfaction and repeat business. Responsive Appointment Coordinator with exceptional computer and aptitude and telephone etiquette. Successful at answering a constant flow of calls in queue per minute. Committed to meeting or exceeding service and quality standards every review period.
Overview
5
5
years of professional experience
Work History
Appointment Coordinator
Daniella Grahm
05.2024 - Current
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Called and rescheduled appointments for clients.
- Scheduled appointments for customers in person or over telephone.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Assessed customer needs and responded to customer emails and calls.
- Contributed to an increase in repeat business through proactive communication efforts surrounding upcoming appointments or special promotions.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
- Implemented a new online booking system that increased accessibility for clients seeking to schedule appointments remotely.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
Night Manger at Subway
Sam Nichols (313)-978-7611
05.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Boosted revenue by identifying and promoting upselling opportunities to guests during nighttime.
- Increased guest satisfaction, responding swiftly to special requests and ensuring amenities were readily available.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
- Acted as primary point of contact for VIP guests, ensuring their needs were met with utmost attention and discretion.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Education
No Degree - Diagnostic Medical Sonography
Schoolcraft College
Livonia, MI06.2026
Skills
- Client Relationship Building
- Healthcare Industry Knowledge
- Patient confidentiality
- Call center experience
- Appointment management
- Appointment Scheduling
- Calendar scheduling
- Professional telephone demeanor
- Appointment Setting
- Calendar Management
- Call Routing
- Customer Service
- Problem-Solving
- Critical Thinking
- Patient Scheduling
- Patient Registration
- Medical Terminology
- Schedule Management
- Call Management
- Problem-solving abilities
- Active Listening
- Customer relations and communications
- Clear Communication
- Multitasking and Time Management
Timeline
Appointment Coordinator
Daniella Grahm
05.2024 - Current
Night Manger at Subway
Sam Nichols (313)-978-7611
05.2019 - Current
No Degree - Diagnostic Medical Sonography
Schoolcraft College
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