Makayla Tobias
Wichita,KS
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Hygiene Assistant/ Sterilization Tech
Family First Dental
Norfolk, NE
12.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures by arranging dental instruments and equipment.
- Managed hygienist schedules with calendaring software to maintain steady patient flow and rescheduling appointments/ scheduling new appointments.
- Adhered to confidentiality laws established by Nebraska and the federal government regarding HIPAA.
- Complied with OSHA and corporate safety policies and standards.
- Secure and develop x-rays films.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Dog Daycare Attendant
Pooches' Playhouse
Jacksonville, FL
04.2023 - 10.2023
- Prepared food to meet needs of animals under care with appropriate meals. Maintained clean and orderly play yards, kennels and cages.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health. Assessed animals for injury and illness.
- Bathed and groomed pets using gentle techniques.
Spa Associate- Trainer
Hand And Stone
Jacksonville, FL
01.2023 - 04.2023
- Instructed guests on safety procedures and spa policies.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Assisted spa technicians with room set-up.
- Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
- Promoted target merchandise while assisting guests in identifying products to meet their unique needs.
- Performed receptionist functions such as appointment scheduling and spa tours.
Sales Associate- Lead
Hand And Stone
Orlando, FL
12.2021 - 12.2022
Pet Sitter
Nona Paws Pet Sitting
Orlando, FL
12.2021 - 12.2022
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Noted unusual behavior and contacted owners regarding health-related issues. Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Offered animals exercise opportunities through walks and play activities. Developed long-term relationships with clients and bonded with animals through regular contact.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered medications to animals.
Dog Daycare Attendant
Pooches' Playhouse
Jacksonville, FL
07.2021 - 10.2021
Dance Teacher
Poetry In Motion Dance Productions
Hutchinson, KS
06.2019 - 05.2021
- Uphold studio guidelines and legal requirements for dancer and staff protection. Maintained attendance, fees and rehearsal schedules for classes.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Planned choreography for group performances and recitals.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Maintained effective working relationships with staff members, students and parents.
- Prepared and administered tests and assessments to track and monitor academic performance.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
Education
Associate of Arts -
Hutchinson Community College
Hutchinson, KS05.2021
Skills
- Customer service
- Self-directed
- Teamwork and collaboration
- Attention to detail
- Problem solving
- Effective communication
References
- Kaitlyn Reif, Former Shift Lead from Hand & Stone, (631) 682-1909, kaitreif@gmail.com
- Marisa Meyer, Office Manager of Family First Dental, (402) 640-4161, marisaandjeff@gmail.com
- Karen Stang, Owner/ Operator of Pooches' Playhouse, (904) 247-6624, karen@poochesplayhouse.com
- Valerie Hamilton, Owner/ Operator of Poetry In Motion Dance Productions, (620) 663-7272, poetryinmotiondance@hotmail.com
Certification
- CPR
- Nebraska Radiation Health and Safety
Timeline
Dental Hygiene Assistant/ Sterilization Tech
Family First Dental
12.2023 - Current
Dog Daycare Attendant
Pooches' Playhouse
04.2023 - 10.2023
Spa Associate- Trainer
Hand And Stone
01.2023 - 04.2023
Sales Associate- Lead
Hand And Stone
12.2021 - 12.2022
Pet Sitter
Nona Paws Pet Sitting
12.2021 - 12.2022
Dog Daycare Attendant
Pooches' Playhouse
07.2021 - 10.2021
Dance Teacher
Poetry In Motion Dance Productions
06.2019 - 05.2021
Associate of Arts -
Hutchinson Community College
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