Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Makayla Tucker

Jacksonville

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medicare Insurance Agent

United Healthcare
Jacksonville
01.2025 - Current
  • Assisted clients in understanding Medicare plan options and benefits.
  • Maintained client records and updated information in the database accurately.
  • Provided ongoing support to clients during the enrollment period and beyond.

Contact Representative

Internal Revenue Service, IRS
Jacksonville
10.2024 - 10.2025
  • Assisted taxpayers with inquiries regarding tax forms and filing procedures.
  • Assisted in processing refunds and managing taxpayer inquiries.
  • Utilized tax software to streamline data entry and analysis tasks.

Recruitment Specialist

Kelly Educational Staffing
Jacksonville
04.2024 - 10.2024
  • Collaborated with school administrators to identify staffing needs and requirements.
  • Screened and interviewed candidates to evaluate qualifications and fit for roles.
  • Managed applicant tracking system to maintain organized candidate records.

Lead Customer Service Representative

Maximus Federal Services
Jacksonville
07.2023 - 03.2024
  • Processed payoffs, releases, and curtailments for loans.
  • Reviewed financial documents for compliance with lending regulations.
  • Negotiated repayment plans with clients to settle outstanding debts.

Customer Service Representative

Afni
Jacksonville
06.2022 - 02.2023
  • Assisted customers with inquiries and product selections efficiently.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed transactions accurately using point-of-sale systems and software.

Skills

  • Medicare plan analysis
  • Client record management
  • Customer relationship management
  • Tax software utilization
  • Financial documentation review
  • Social media marketing
  • Training skills
  • Fraud investigation
  • Government Programs Understanding
  • Schedule management
  • Team leadership

Certification

  • Life/Health Insurance License

Timeline

Medicare Insurance Agent

United Healthcare
01.2025 - Current

Contact Representative

Internal Revenue Service, IRS
10.2024 - 10.2025

Recruitment Specialist

Kelly Educational Staffing
04.2024 - 10.2024

Lead Customer Service Representative

Maximus Federal Services
07.2023 - 03.2024

Customer Service Representative

Afni
06.2022 - 02.2023
Makayla Tucker