MaKayla Warren
Houston,TX
Summary
Compassionate Crisis Counselor with background in providing emotional support and crisis intervention strategies to individuals and families. Skills include active listening, problem-solving, resilience under pressure, and clear communication. Equipped to manage different types of emergency situations, build alliances and screen for specific services. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Community Outreach Specialist
The Harris Center for Mental Health & IDD
10.2024 - Current
- Represented the organization at health fairs, school events, and community forums.
- Facilitated support groups for individuals and families affected by mental health issues.
- Developed community partnerships to enhance mental health outreach initiatives.
Crisis Diversion Counselor
The Harris Center for Mental Health & IDD
02.2023 - Current
- Provide mental health support during 911 calls, effectively de-escalating high-stress situations to reduce police involvement.
- Collaborated with dispatchers, law enforcement, EMS and social services agencies to coordinate safe non-violent responses to crisis calls.
- Referred individuals to outside resources and services for additional support.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
Business Office Coordinator
The Harris Center for Mental Health & IDD
02.2022 - 02.2023
- Managed scheduling and logistics for client appointments and meetings.
- Assisted in preparing financial statements and reports for management review.
- Answered customer inquiries regarding billing issues and payment arrangements.
Education
BACHELOR OF SCIENCE - HEALTH
PRAIRIE VIEW A&M UNIVERSITY
08.2014 - 12/2018
Skills
- Crisis intervention
- De-escalation
- Safety Planning
- Brief solution-focused counseling
- Active Listening
- Empathy
- Resource coordination
- Referrals
- 24/7 Crisis response adaptability
- EPIC Ambulatory trained
- Data Entry
- Community engagement
Timeline
Community Outreach Specialist
The Harris Center for Mental Health & IDD
10.2024 - Current
Crisis Diversion Counselor
The Harris Center for Mental Health & IDD
02.2023 - Current
Business Office Coordinator
The Harris Center for Mental Health & IDD
02.2022 - 02.2023
BACHELOR OF SCIENCE - HEALTH
PRAIRIE VIEW A&M UNIVERSITY
08.2014 - 12/2018