Makayla Wooten
Euclid,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Car Wash Manager
Meticulous Car Wash And Detailing Center
2019.04 - Current
- Greeted customers and assessed needs to recommend suitable car wash services.
- Maintained and repaired car wash equipment to meet operational demand.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Bartender
Mitchell's Ultra Lounge
2022.09 - 2023.09
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Rewind Machine Operator
Lincoln Electric
2023.01 - 2023.05
- Evaluated final products to verify compliance with work orders and detect defects.
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
- Guided materials onto machine tracks for proper gluing, coating and slitting.
- Adjusted guide assemblies, forming bars and folding mechanisms according to specifications using hand tools.
- Regulated pressure roll tension, glue temperature and machine component speed by calibrating machine controls and settings.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
Mitchell's Ultra Lounge
2019.09 - 2022.09
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Car Wash Attendant
Meticulous Car Was And Detailing Center
2016.07 - 2019.04
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Education
High School Diploma -
Villa Angela-St. Joseph High School
Cleveland, OH05.2019
Skills
- Inventory Accuracy
- Profit Optimization
- Time Management
- Detail Orientation and Accuracy
- Sales Techniques
- Interior and Exterior Cleaning
- Work Planning
- Hospitality and Accommodation
- Social Media Platforms
- Customer Experience
- Productivity and Time Management
- Scheduling and Coordinating
Timeline
Rewind Machine Operator
Lincoln Electric
2023.01 - 2023.05
Lead Bartender
Mitchell's Ultra Lounge
2022.09 - 2023.09
Waitress
Mitchell's Ultra Lounge
2019.09 - 2022.09
Car Wash Manager
Meticulous Car Wash And Detailing Center
2019.04 - Current
Car Wash Attendant
Meticulous Car Was And Detailing Center
2016.07 - 2019.04
High School Diploma -
Villa Angela-St. Joseph High School
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