Anthony Thomas
Sacramento,CA
Summary
Easy-going and personable Car Wash General Manager with over 7 years of industry experience delivering outstanding customer service. Talented people-person creates welcoming and enjoyable experiences which facilitate repeat business and loyal, long-term customer base. Skilled in interior and exterior wash and detailing services, quality products knowledge and chemical applications. Also has experience maintaining seamless business operations. Smoothly monitors budgets and sales goals, trains staff, and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention, and computer software performance.
Overview
10
10
years of professional experience
Work History
Car Wash Manager
Arden Hills Car Was And Lube
01.2022 - 11.2023
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Operated cash register and processed cash, credit card and check payments.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Maintained vacuums, pressure washers and hydraulic equipment for car wash and self-service areas.
- Averaged 350 - 600 customers per day.
- Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified business issues, creating customized solutions for individual problems.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Supervised customer service calls weekly to track support issues and improve operating procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coordinated work schedules and distributed tasks to up to 13 employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Mitigated work flow down time.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed completed work to verify consistency, quality and conformance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Recruited and trained new employees to meet job requirements.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Created weekly to bi-weekly schedules to keep every shift well-staffed during holidays and busy periods.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Inputted customer data into DRB system, safeguarding financial and personal information to avoid breaches.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Car Wash Supervisor
Folsom Glenn Car Wash And Auto Lube
01.2018 - 12.2021
- Washed vehicle exteriors, detailed interior and applied external sealant or polish.
- Operated cash register and processed cash, credit card and check payments.
- Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Maintained vacuums and pressure washers equipment for car wash and self-service areas.
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
- Restored and conditioned equipment with thorough cleaning, lubrication and maintenance.
- Scrubbed, scraped and sprayed equipment and vehicles to remove build-up.
- Verified attachment of proper stickers and plates to establish status of vehicle.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Performed daily and weekly maintenance, care, and cleaning of equipment and grounds.
- Supervised staff in duties and inspected the work.
Car Wash Attendant
Stockton Auto Car Was And Lube
01.2014 - 12.2017
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Drove over 100 manual and automatic vehicles per day to guide through carwash.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Verified attachment of proper stickers and plates to establish status of vehicle.
- Restored and conditioned equipment with thorough cleaning, lubrication and maintenance.
- Scrubbed, scraped and sprayed equipment and vehicles to remove build-up.
- Followed safety guidelines for cleaning vehicles and equipment.
Education
High School Diploma -
Mesa Verde High School
Citrus Heights, CA06.2018
Skills
- Scheduling and Coordinating
- Cost Control
- Employee Development
- MS Office
- Detail Orientation and Accuracy
- Onboarding and Orientation
- Documentation and Reporting
- Customer Service-Oriented
- Recruitment and Hiring
- Maintenance and Repair
- DRB/XPT Equipment Operations
- Inventory Monitoring
Timeline
Car Wash Manager
Arden Hills Car Was And Lube
01.2022 - 11.2023
Car Wash Supervisor
Folsom Glenn Car Wash And Auto Lube
01.2018 - 12.2021
Car Wash Attendant
Stockton Auto Car Was And Lube
01.2014 - 12.2017
High School Diploma -
Mesa Verde High School
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