Swimming, weightlifting, staying active, logo design, social media advertising, graphic design, marketing, arts and creativity
Makayla Yellets
Blandon,PA
Summary
Dynamic Front of House Team Member at Chick-fil-A, known for enhancing customer experience through exceptional service and effective complaint resolution. Committed to creating a welcoming atmosphere that fosters repeat business and positive guest relations.
Diligent graphic design major and marketing minor with solid background in managing guest interactions and ensuring satisfaction. Demonstrated strong communication and problem-solving skills to enhance team efficiency. Skilled in communication, problem-solving, hospitality, and maintaining positive atmosphere. Reliable and adaptable to changing needs.
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
06.2021 - Current
- Enhanced guest interactions by providing exceptional service and maintaining a welcoming atmosphere.
- Handled guest complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Streamlined order taking process by utilizing point-of-sale systems effectively, leading to faster order processing times.
Education
High School Diploma -
Fleetwood Area High School
Fleetwood, PA06-2024
Skills
- Guest relations
- Order taking
- Cleanliness
- Complaint handling
- Attention to detail
- Organizational skills
- Logo creation
- Infographics creation
- Sketching
- Color theory
- Creative thinking
Interests
Timeline
Front of House Team Member
Chick-fil-A
06.2021 - Current
High School Diploma -
Fleetwood Area High School
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