Kaleim Cook
Philadelphia,PA
Summary
Ten dedicated years of professional customer service, motivated to maintain customer satisfaction and contribute to company success. Maintains a high level of professionalism, patience, and efficiency to increase and ensure customer loyalty. Very detail oriented and has the desire to work in a fast paced environment. Expert in oral and written communications.Proficient in emails, word processing, graphics, spreadsheets and programming.
Talented professional offering several years of experience in performing quality repairs and maintenance by analyzing situation and determining best course of action. Focused on delivering quality work while training new employees to complete duties and maintain records of completed work.
Overview
11
11
years of professional experience
Work History
Lead Technician
Mid Atlantic Hood and Duct
Philadelphia, PA
03.2024 - 01.2025
- Installed operating systems, configured settings, and added and removed applications as needed.
- Documented processes for future reference by team members.
- Implemented changes to improve system performance or reliability.
- Conducted regular inspections of building interiors and exteriors to identify potential safety hazards or maintenance issues requiring attention.
- Performed maintenance tasks on production equipment including cleaning, lubrication.
- Conducted preventive maintenance on all interior communication system components to ensure proper operation.
- Performed preventive maintenance of equipment such as patching cables, replacing components, cleaning interior parts.
Foreman
Interior Maintenance Company
Lansdowne, PA
12.2019 - 02.2024
- Supervised and managed a two person crew
- Ensured timely completions of projects and assignments
- Cleaned and maintained dryer duct in residential and and commercial setting
- Inspect equipment for defects and report any maintenance or repair needs to the supervisor
- Took before and after pictures of every job completed, along with uploading a certificate of completion
- Cleaned commercial kitchen hoods,exhaust fans and ductwork
Group lead
Lilly Pulitzer
King of Prussia, PA
11.2013 - 11.2019
- Monitored all receiving functions of all inbound shipments
- Assisted in all Fulfillment Center Departments and making sure inventory is received in a timely manner by the Quality Control team
- Responsible for meeting deadlines along with organizing and staging the receipts
- Responsible for identifying the merchandise that needs to be inspected for quality, pulling the necessary units for inspection, and generating the iLPNs needed for Quality Control purposes
Education
BA - Business Administrations
Clark Atlanta University
Atlanta, GA01.2010
Diploma - General Education
Overbrook High School
Philadelphia, PA06.2007
Skills
- Testing and repair
Timeline
Lead Technician
Mid Atlantic Hood and Duct
03.2024 - 01.2025
Foreman
Interior Maintenance Company
12.2019 - 02.2024
Group lead
Lilly Pulitzer
11.2013 - 11.2019
BA - Business Administrations
Clark Atlanta University
Diploma - General Education
Overbrook High School