MaKaylah Thomas
Union City,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Overnight Stocker and Receiver
Amazon
02.2025 - Current
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Customer Service Representative
LA Fitness
12.2023 - 01.2025
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier/ Customer Service Rep
Essence Beauty
11.2022 - 12.2023
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier/ Customer Service
K1 Beauty
01.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
American Academy of Pinecrest
Pinecrest, FL05-2023
Skills
- Customer service
- Active listening
- Problem resolution
- Critical thinking
Timeline
Overnight Stocker and Receiver
Amazon
02.2025 - Current
Customer Service Representative
LA Fitness
12.2023 - 01.2025
Cashier/ Customer Service Rep
Essence Beauty
11.2022 - 12.2023
Cashier/ Customer Service
K1 Beauty
01.2022 - 10.2022
American Academy of Pinecrest
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