MAKAYLA K ROBINSON
North Little Rock,AR
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Arkansas Children Hospital
Little Rock, AR
05.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Technician/Health Unit Coordinator
Baylor Scott & White Medical Center BUMC
Dallas, TX
05.2022 - 04.2024
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Completed documentation of care, hospital actions and patient activities.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
ASSOCIATE CLINICAL ADMINISTRATIVE COORDINATOR
United Health Group, Optum
01.2021 - 03.2022
- Member outreach to schedule appointments for House Calls Visit.
- Performed phone support to address needs of members or providers, taking care to thoroughly understand assistance required.
- fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with caller
- Research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues
- May assist customers in navigating United Health Group websites while encouraging and reassuring them to become self-sufficient in using our tools
- May contact care providers to assist with appointment re-scheduling and/or cancellations
Assistant Store Manager
TACO-BELL
01.2018 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed over 30 employees, interviewed, hired and trained staff
Customer Service Representative & Call Center Trainer
HUMANA
01.2017 - 12.2019
- Able to interact with customers to handle complaints, process orders, and provide information about an organization’s products and services
- Pharmacy Claims
- Going over medical coverage and payments Qualifications include good communication, problem- solving, and computer skills
- Teaching employees the knowledge, skills, and competencies required to increase customer satisfaction
- Able to make lesson plans for an entire class and present it effectively to where the agents can learn and use their resources in the proper manner.
- Provided primary customer support to internal and external customers.
Medical Assistant
Landmark Nursing & Rehabilitation Center
12.2014 - 12.2016
- Perform receptionist and clerical duties in hospital nursing units
- Set up records for new patients; transcribe physicians' orders from patient records; and copy information such as temperature, pulse rate, and blood pressure onto patients' medical records
- Create new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.
Caregiver
Encore Memory Day Center
01.2014 - 01.2016
- Work in the home and help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Education
Associate of Science - General Studies
Northwestern State University of Louisiana
High School Diploma -
Union Parish High School
Farmerville, LASkills
- Telephonic Customer Support
- Medicare/Medicaid
- Insurance Verification
- Provider Relations
- Documentation skills
- Clerical assistance
- Records management
- HIPAA
- Patient care planning
- Staff Scheduling
- Direct Patient Care
- Progress Monitoring
- Office Supplies and Inventory
Additional Information
REFRENCES:
● Sherrie Braggs Supervisor 469-216-1049
● Ladonna Polk-Ratliff Supervisor 501-303-7362
● Anquenette Johnson Supervisor 501-812-6796
Timeline
Patient Care Technician
Arkansas Children Hospital
05.2024 - Current
Patient Care Technician/Health Unit Coordinator
Baylor Scott & White Medical Center BUMC
05.2022 - 04.2024
ASSOCIATE CLINICAL ADMINISTRATIVE COORDINATOR
United Health Group, Optum
01.2021 - 03.2022
Assistant Store Manager
TACO-BELL
01.2018 - 12.2021
Customer Service Representative & Call Center Trainer
HUMANA
01.2017 - 12.2019
Medical Assistant
Landmark Nursing & Rehabilitation Center
12.2014 - 12.2016
Caregiver
Encore Memory Day Center
01.2014 - 01.2016
Associate of Science - General Studies
Northwestern State University of Louisiana
High School Diploma -
Union Parish High School