MAKAYLEE DANIELS
Shallowater
Summary
Exceptionally sensitive and dedicated Caregiver with a strong record of health care service and client satisfaction. Adept at handling a variety of client issues and problems with kindness and professionalism. Flexible scheduling availability to include evenings, some weekends, and emergency situations as needed.
Overview
18
18
years of professional experience
Work History
Receptionist
Dr Cathy Malouf MD
Lubbock, TX
01.2025 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, facilitating efficient information flow.
- Utilized office management software to maintain accurate records and streamline processes.
- Developed and maintained positive relationships with clients, fostering a welcoming environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Care Coordinator
Advanced Care Management
Lubbock, TX
10.2023 - 12.2024
- Coordinated patient care plans to enhance service delivery and ensure continuity of care.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Managed scheduling and follow-up appointments, optimizing patient access to services.
- Assisted in the development of educational materials for patients and families on health management.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Kitchen Manager
Fred's Garage
Shallowater, TX
05.2023 - 01.2024
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on culinary techniques and food preparation standards.
- Developed and implemented efficient inventory management processes to minimize waste.
- Enhanced menu offerings by collaborating with chefs to incorporate seasonal ingredients.
- Conducted regular performance evaluations to identify training needs and improve team effectiveness.
CUSTOMER SERVICE
WESTERN FOODS
11.2020 - 11.2022
- Greet customers and maintain high customer satisfaction, collect payments, reconcile cash register for accuracy, resolve customer complaints, maintain clean and tidy environment.
CAREGIVER
VISITING ANGELS
01.2020 - 11.2020
- Assisted clients with activities of daily living in their personal home, transportation to appointments or personal errands, cooking, cleaning, and other household tasks as assigned, medication management and documentation as required, adherence to all local, state, and federal rules, maintain and update client condition to clinical team daily, document daily on client condition, personalized engagement, and activity participation.
ADMINISTRATIVE ASSISTANT
DLD CORROSION CONSULTANT
01.2015 - 01.2020
- Scheduling, accounts payable, accounts receivable, payroll, customer and staff satisfaction, data entry, filing, record management, purchasing for a small cathodic protection company.
CAREGIVER
NURSES UNLIMITED
08.2008 - 01.2015
- Assisted clients with activities of daily living, transportation as requested, cooking, cleaning, and other household tasks, medication management and documentation as required, ensure adherence to all local, state, and federal rules, maintain and update client condition to nursing team, document daily on client condition, engagement and activities, family and responsible party communication.
Education
No Degree -
Odessa College
Odessa, TXGED - undefined
ODESSA COLLEGE
04.2004
Skills
Work well independently
Maintain safety standards
Relationship building
Compassionate & empathetic
Emergency response
Skilled in personalized care
Personal Information
Availability: Flexible scheduling availability to include evenings, some weekends, and emergency situations as needed.
Timeline
Receptionist
Dr Cathy Malouf MD
01.2025 - Current
Care Coordinator
Advanced Care Management
10.2023 - 12.2024
Kitchen Manager
Fred's Garage
05.2023 - 01.2024
CUSTOMER SERVICE
WESTERN FOODS
11.2020 - 11.2022
CAREGIVER
VISITING ANGELS
01.2020 - 11.2020
ADMINISTRATIVE ASSISTANT
DLD CORROSION CONSULTANT
01.2015 - 01.2020
CAREGIVER
NURSES UNLIMITED
08.2008 - 01.2015
GED - undefined
ODESSA COLLEGE
No Degree -
Odessa College