Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Makdes Hailu

University Park,MD
Makdes Hailu

Summary

Experienced Administrative Assistant with a strong background in project management, customer service, and performance tracking. Passionate about optimizing workflows and assisting in managing projects that drive organizational success. Proven ability to create and implement efficient workflows, track key performance metrics, and lead teams to execute strategic initiatives. Seeking an opportunity to leverage my expertise and grow my administrative skills in a dynamic environment that values organization, creativity, and efficiency.

Overview

5
years of professional experience

Work History

Montgomery Parks

Assistant Event Manager (Seasonal Position)
11.2024 - 01.2025

Job overview

  • Developed and maintained daily Excel reports to communicate event attendance to the team
  • Created and implemented Standard Operating Procedures for addressing attendee inquiries and concerns
  • Provided exceptional customer service by answering questions and resolving issues related to event tickets
  • Updated and monitored the nightly attendance sheet to track key event performance metrics
  • Coordinated the check-in process for large groups and buses attending the event
  • Served as the primary point of contact for the team, ensuring smooth resolution of any ticket-related issues throughout the event

Sew Creative Lounge

Administrative Assistant/ Project Manager
06.2022 - 10.2024

Job overview

  • Managed front of office operations by greeting clients, answering phone inquiries/emails, and providing excellent customer service
  • Planned and executed company weekly meetings to keep team members on track with project plans and quarterly goals
  • Managed company master calendar and communicated events with staff
  • Developed comprehensive training materials, led training sessions, and managed a team of virtual assistants to ensure effective workflow
  • Managed bi-weekly scheduling for team members and finalized timesheets for payroll
  • Developed detailed project plans for complex events and quarterly goals to be executed by team members throughout the year
  • Utilized project management tools to track progress of events/goals and edited project timelines and templates as necessary
  • Conducted weekly inventory checks and ordered inventory for the office, online store, and in person storefront
  • Organized and processed invoices on a bi-weekly basis
  • Maintained inventory of office supplies and placed orders.

African Translation LLC

Editor
09.2019 - 06.2022

Job overview

  • Edited and proofread English documents for clients, ensuring quality and timely delivery
  • Collaborated with translators and head project manager to clarify project details, ensuring optimal accuracy and quality in translations

Education

Towson University
August 2015 - May 2018

Social Anthropology

University Overview

Skills

    Project Management

    Performance Tracking

    Calender Management

    Complex Scheduling

    Customer Service

    Presentation Skills

    Editing

Accomplishments

Accomplishments

Developed and introduced Standard Operating Procedures that improved response time and efficiency in handling event attendee inquiries at Montgomery Parks.


Utilized project management tools to streamline event planning and execution, ensuring seamless coordination of company-wide initiatives at Sew Creative Lounge.


Completed Project Management training with Digital Planning Solutions, in preparation for being lead Project Manager at Sew Creative Lounge.


Led a team of virtual assistants, which enhanced workflow and increased efficiency at Sew Creative Lounge.

Timeline

Assistant Event Manager (Seasonal Position)
Montgomery Parks
11.2024 - 01.2025
Administrative Assistant/ Project Manager
Sew Creative Lounge
06.2022 - 10.2024
Editor
African Translation LLC
09.2019 - 06.2022
Towson University
Social Anthropology

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Makdes Hailu