Makeba Dower
Baltimore,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Cashier
Taste This
09.2020 - 11.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments, and issue receipts.
Customer Service Representative
Domino's
06.2016 - 09.2016
- Being senior customer service representative, assuming training of new customer service representatives was an initiative demonstration of leadership and responsibility skills
- Training in assistant manager, morality boost in new customer service representatives and drivers, creation of positive atmosphere
Education
Digital Communications Bachelors of Art Degree -
University of Baltimore
Baltimore, MD12.2023
Electrical Engineering Associate Degree -
ITT-tech
Owings, MD06.2016
Skills
- Multi-tasker
- Initiative
- Adobe Photoshop
- Creative
- Team Player
- Adaptive Communication
- Critical Thinking
- Adobe Illustrator
- Adobe InDesign
- CSS & HTML
- C
Accomplishments
- Initiated in-class discussions into rhetoric debates with both professor and classmates thus giving a new lining of thinking in my fall 2019 Rhetoric and Literacy courses.
- Tutored several classmates in math their grades improved from Ds and Cs to C+ and B+.
- Tutored several classmates in the course for Logics and Computers, Computer Mapping and Algorithms their understanding improved resulting in a few graduating with honors.
- Being senior customer service representative, assuming training of new customer service representatives was an initiative demonstration of leadership and responsibility skills.
- Training in assistant manager, morality boost in new customer service representatives and drivers, creation of positive atmosphere
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Spanish
Gap Analysis Action Plan
Digital Marketing Content Strategist, WordPress, 1, Website Management, 1, digital marketing, 2, Bachelor's, One Semester of WordPress, One Semester of digital marketing class, Senior, Software, Have my own site but currently revising it, could have been applicable, Currently about to finish Bachelor's, Becoming familiar with WordPress again and engaging in the use of it for a year, Manage my own site to get the experience need for Website Management, Graduate with my Bachelor's, Microsoft, UB Career and Internship Center,
Career Goal
Become familiar with the info-graphic software that is needed to be knowledgeable of in order to be effective and experienced with such technologies., Review my basic knowledge in technologies I have been exposed to in my schooling. Research what is required in most jobs that are my target DC such as social media content management, marketing, and advertisement., Research for my target careers what is the entry process for entry-level jobs and internships, Workshops that help as brush ups on knowledge and technology
Awards
Dean's List Academic Honors Highest Academic Honors Highest Academic-Achievement
Timeline
Cashier
Taste This
09.2020 - 11.2020
Customer Service Representative
Domino's
06.2016 - 09.2016
Digital Communications Bachelors of Art Degree -
University of Baltimore
Electrical Engineering Associate Degree -
ITT-tech