Valentina Pena Figueroa
Artist
Guttenberg,New Jersey
Summary
Detail-driven Graphic Designer with a strong foundation in hand-drawing, crafting, and digital design. Proficient in Adobe Creative Cloud. Passionate about bringing ideas to life through visual storytelling. Bilingual in English and Spanish. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines, handling food items properly. Actively supports team members and proactively addresses issues.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Retail | Barista | Cashier
Paris Baguette Bakery
07.2024 - 11.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Coordinated phone order handling alongside inventory control.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Lead Infant Teacher
The Learning Experience
10.2023 - 06.2024
- Provided care for infants, including feedings, naps, and gross motor development.
- Fostered growth and ensured a safe learning environment.
- CPR Certified
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Kept classroom and feeding areas clean, neat, and safe.
- Promoted development of social, emotional, and communication skills in infants.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Created sensory-rich learning experiences for infants, fostering curiosity and exploration in a controlled environment.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Established positive relationships with infants and families.
Sales Associate & Cashier
Rainbow Store
10.2021 - 10.2023
- Maintained high standards of customer satisfaction.
- Managed cash handling and audits.
- Managed inventory control and floor layout.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Warehouse Assistant
Dopple Inc
07.2020 - 10.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
Education
Bachelor of Arts - Fine Arts
New Jersey City University
Jersey City, NJAssociates in Digital Arts - Digital Design
Hudson County Community College
North Bergen, NJ05.2023
Skills
- Proficient in Microsoft Office Suite
- Experienced with Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects)
- Certified in Digital Marketing/Social Media
- Skilled in photography retouching and traditional arts (drawing, painting, crafts)
- Time management
- Team player
- Problem-solving
- Reliable and punctual
- Outgoing personality
- Adaptive and creative
- Attention to detail
- Opening and closing duties
- Exceptional customer service
- POS systems
- Multi-tasking strength
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail | Barista | Cashier
Paris Baguette Bakery
07.2024 - 11.2024
Lead Infant Teacher
The Learning Experience
10.2023 - 06.2024
Sales Associate & Cashier
Rainbow Store
10.2021 - 10.2023
Warehouse Assistant
Dopple Inc
07.2020 - 10.2021
Bachelor of Arts - Fine Arts
New Jersey City University
Associates in Digital Arts - Digital Design
Hudson County Community College
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