Makeda Wearen
Seneca,SC
Summary
Task-oriented Head Housekeeping Supervisor with broad experience in managing housekeeping operations for large-scale hotels. Strengths include leadership, team coordination, and high-quality service delivery, ensuring clean and comfortable environments for guests. Notably improved efficiency and staff morale through effective communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Head Housekeeping Supervisor
Best Western Hotel
Seneca, WI
03.2026 - Current
- Supervised daily housekeeping operations for guest rooms and public areas.
- Trained and guided housekeeping staff on cleaning procedures and safety protocols.
- Inspected guest rooms to ensure compliance with cleanliness standards.
- Coordinated with front desk to address guest requests regarding room services.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Maintained communication with management regarding staffing needs and schedules.
- Resolved conflicts between staff members in an effective manner while maintaining good working relationships with all employees.
- Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
- Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
- Monitored inventory levels of guest room supplies, including towels, linens, and toiletries, and placed orders.
Waitress
Mr Goodine chicken an seafood
Latonia, GA
05.2025 - 11.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders efficiently.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated menu specials and answered customer inquiries effectively.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained knowledge of menu items to assist guests with selections.
- Assisted in maintaining cleanliness of dining area and kitchen.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Supported team members during busy shifts to enhance workflow.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Organized take-out orders efficiently according to customer requests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared checks accurately and processed payments promptly.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided accurate change for cash transactions using a cash register system.
- Managed cash register transactions accurately and quickly.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Participated in team meetings to discuss new menu items or changes in policy.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Participated in team meetings to discuss new menu items or changes in policy.
- Enforced safety guidelines for employees and patrons of the restaurant.
Education
Ged
Rochester, NYSkills
- Housekeeping management
- Cleaning procedures
- Cleaning methods
- Quality inspection
- Safety compliance
- Employee training and development
- Employee training
- Scheduling coordination
- Organizational management
- Process optimization
- Task prioritization
- Time management
- Performance management
- Customer service
- Conflict resolution
- Problem resolution
- Teamwork
- Clear communication
- Attention to detail
- Employee engagement
- Leadership skills
Timeline
Head Housekeeping Supervisor
Best Western Hotel
03.2026 - Current
Waitress
Mr Goodine chicken an seafood
05.2025 - 11.2025
Ged