Makedra Sumlin
Stockbridge,GA
Summary
Client-focused Customer Service Representative with expertise in problem resolution, active listening, and effective communication. Proven track record in enhancing service quality and improving customer loyalty. Organized Administrative Assistant experienced in managing high-priority tasks and office management. Strong communication skills, problem-solving abilities, and proficiency in multiple software platforms drive productivity and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
lb luxury tax services
Morrow, GA
01.2023 - Current
- Provided comprehensive administrative support to executives, managers, and departmental teams, ensuring smooth daily operations.
- Coordinated calendars, scheduled meetings, arranged travel, and prepared agendas and minutes to ensure effective communication and time management.
- Answered and directed incoming calls and emails, responding to inquiries with professionalism and efficiency.
- Drafted and proofread internal communications, reports, and presentations to enhance clarity and support leadership initiatives.
- Recorded and organized data to facilitate quick access and reference for team members.
Inventory Control Specialist
SEKO Logistics
Stockbridge, GA
10.2021 - Current
- Inventory and Receiving clerk
- Verified product placements to maintain accurate inventory records
- Conducted inventory cycle counts regularly to uphold inventory accuracy
- Sorted and stored products efficiently in designated areas to optimize space usage
Call Center Representative
Humana - Work at Home
Atlanta, GA
03.2021 - Current
- Handled inbound calls and inquiries from patients and providers, providing accurate support on order status, medication availability, and insurance processing.
- Processed and verified prescription orders in compliance with HIPAA, company policies, and state/federal regulations.
- Managed daily inventory levels for high-volume pharmacy operations, ensuring timely medication and supply replenishment to meet patient needs.
- Coordinated with suppliers, pharmacists, and fulfillment teams to enhance drug availability and minimize back orders.
- Supported mail-order operations by preparing, packing, and labeling prescriptions for shipment with accuracy and efficiency.
Shipping and Receiving Lead
SEKO Logistics
Stockbridge, GA
02.2021 - Current
- Verified load accuracy for shipping and receiving operations
- Conducted regular inventory checks to ensure optimal stock levels
- Evaluated product quality and specifications prior to distribution
- Achieved forklift certification through hands-on training
Receiving Lead
Seko Logistics
Forest Park, GA
10.2020 - Current
- Manages the shipping, storing, and moving of products returned by clients and their partners.
- Supervised and coordinated worker activities to ensure efficient operations.
- Assigned duties and reviewed work for accuracy, neatness, and adherence to policies.
- Conducted operations while ensuring compliance with safety protocols.
- Reviewing production schedules and related information.
- Collaborated with supervisors and managers to establish shipment timetables.
- Executing tasks in a "lead by example" manner.
- Engaged in initiatives designed to promote a safe and healthy work environment.
Material handling/customer service
Randstad USA
McDonough, GA
11.2018 - Current
- Created exceptional customer service support that ensured high customer satisfaction and enhanced team effectiveness.
- Resolved product or service problems by clarifying customer complaints, determining causes, selecting best solutions, expediting adjustments, and following up to ensure effectiveness.
- Maintain customer records and update account information
- Prepared product and service reports by collecting and analyzing customer information, assisting with order and product management.
- Managed financial account information to support reporting and analysis
Customer Service Representative
DHL Supply Chain
McDonough, GA
09.2018 - 09.2020
- Delivered exceptional customer service support that enhanced customer satisfaction and contributed to overall team effectiveness.
- Resolved product or service problems by clarifying customer complaints, identifying root causes, selecting and explaining effective solutions, and following up to ensure resolution.
- Maintained customer records and updated account information.
- Maintained financial account information.
- Prepared product and service reports by collecting and analyzing customer information.
- Assisted with orders and product management.
Front Desk Agent
Hilton Hotel
Atlanta, GA
05.2015 - 10.2018
- Greeted guests, completed registration process, fulfilled requests to enhance overall guest experience
- Assisted guests with check-in and check-out, processed payments, and provided welcome materials to ensure smooth transitions
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Fielded guest complaints, researched issues, resolved concerns to boost customer satisfaction
- Helped maximize room occupancy and financial profitability by promoting hotel services and facilities, delivery of outstanding guest services, and thorough knowledge of hotel information.
- Ensured accuracy of financial information and gathered needed documentation for audits
Stocker
Walmart
Ellenwood, GA
06.2012 - 05.2015
- Brought pallets to sales floor and unpacked items for efficient stocking
- Processed customer returns and exchanges
- Answered incoming phone calls to assist customers with inquiries.
- Resolved customer complaints and concerns to enhance satisfaction
- Issued Money Grams and cashed paychecks to facilitate customer transactions
Education
High School Diploma -
Riverdale High School
Riverdale, GA05-2014
Skills
- Renovation
- Complaint handling
- Warehouse distribution
- Packaging
- RF Scanner
- Pallet Jack
- Order entry
- Distribution center
- Order Picking
- Patient Coordination
- Material handling equipment operation
- Microsoft Excel
- Production planning
- Client Relations
- 10 key typing
- Project Coordination
- Inventory count verification
- Reception Management
- Accounting
- Demand forecasting tools
- Customer Support
- NetSuite
- Leading by Example
- Conflict management
- Reach Truck
- Inventory Control
- Quality Assurance
- Picking & packing
- Warehouse experience
- Audit documentation
- Supply chain management
- Word processing
- Customer Interaction
- Industrial equipment
- Room Occupancy Maximization
- Inventory Management
- Workplace Safety and Health
- Forklift
- Policy Adherence
- Order picker
- Customer Service Management
- Microsoft Outlook
- Cycle counting inventory management
- Communication skills
- Time management
- Guest Services
- Inventory spot checks
- Inventory auditing
- Physical inventory counts
- E-commerce
- Random inventory counts
- Inventory management optimization
- Material handling
- Problem Resolution
- Logistics
- Material handling
- Demand planning
- ERP systems
- Managing procurement budgets
- Attention to detail
- Payment Processing
- Workplace Organization
- Microsoft Powerpoint
- Data collection
- Organizational skills
- Administrative experience
- Leadership
- Analysis skills
- Excel data analysis
- Microsoft Word
- Logistics management
- Task assignment accuracy
- Inventory management
- Two-bin inventory management system
- Inventory optimization
- Forklifts with various attachments
- Data entry
- Supervising experience
- Operations management
- Active Listening
- Data organization
- Customer relationship management
- Problem solving
- Microsoft
- Internet research
Certification
- Forklift Certification
- Driver's License
- OSHA 10
- Electric Pallet Jack Certification
- Pallet Jack Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Administrative Assistant
lb luxury tax services
01.2023 - Current
Inventory Control Specialist
SEKO Logistics
10.2021 - Current
Call Center Representative
Humana - Work at Home
03.2021 - Current
Shipping and Receiving Lead
SEKO Logistics
02.2021 - Current
Receiving Lead
Seko Logistics
10.2020 - Current
Material handling/customer service
Randstad USA
11.2018 - Current
Customer Service Representative
DHL Supply Chain
09.2018 - 09.2020
Front Desk Agent
Hilton Hotel
05.2015 - 10.2018
Stocker
Walmart
06.2012 - 05.2015
High School Diploma -
Riverdale High School