Makeida Thomas
Philadelphia,PA
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
23
23
years of professional experience
Work History
COVID TESTING/VACCINE SUPERVISOR
CITY OF PHILADELPHIA
Philadelphia, PA, PA
11.2020 - Current
- Assist with employment hiring and training all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Improved testing site efficiency by streamlining registration and sample collection processes.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Developed strong relationships with community partners to enhance support services available for patients, beyond Mobile Testing.
- Manage a team of 15 healthcare professionals, over 5 zip codes, ensuring quality performance in COVID-19 testing procedures to test over 10,000 patients in the Philadelphia and surrounding area.
- Participated in community outreach initiatives to encourage test utilization among underserved populations.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Center Manager
AFC URGENT CARE
Philadelphia, PA, PA
01.2017 - 11.2020
- Assist with procedures including suture and staple removal, phlebotomy, STI testing, Immigration, and DOT Physicals. Document vital signs and health history.
- Organized team meetings, set up staff schedules, and oversaw PTO requests.
- Enforced quality control protocols to maintain accuracy of test results.
- Oriented and trained new staff on proper procedures and policies, and managed a team of 5 medical assistants.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
LEAD MEDICAL ASSISTANT LIVER TRANSPLANT
ALBERT EINSTEIN HOSPITAL
Philadelphia, PA
01.2013 - 01.2017
- Managed a team of 6 Medical Assistants.
- Certified Fibroscan technician
- Clinical Research
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
Lead Medical Assistant Float Team
Gateway Medical Associates
Exton, PA
01.2011 - 01.2013
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Certified Medical Assistant
Reading Hospital
Wyomissing, PA
01.2004 - 01.2011
- Assisted physicians with various procedures ie: pap smears, suture, and staple removal, and various injection
- Assisted with the Coumadin Clinic, & Placed Holter monitors
- Documented vital signs and health history for patients in clinic and hospital environments.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Patient Care Technician/ Preceptor
DaVita Dialysis Clinic
Exton, PA
07.2001 - 01.2004
- Clinical research for patient nutrition and fluid intake.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Education
Bachelor of Science - Health Sciences
WEST CHESTER UNIVERSITY
West Chester, PA05.2022
CERTIFIED CLINICAL MEDICAL ASSISTANT - Healthcare
NHA
Philadelphia, PA01.2018
Associate of Science - Medical Assisting
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE
Philadelphia, PA01.2004
Skills
- CLIA & OSHA compliant
- Policy and Procedure Development
- Conflict resolution techniques
- Phlebotomy expertise
- EMR / EHR Super User
- First Aid CPR AED (First Aid CPR AED)
- Project Management
- Team Building
Timeline
COVID TESTING/VACCINE SUPERVISOR
CITY OF PHILADELPHIA
11.2020 - Current
Center Manager
AFC URGENT CARE
01.2017 - 11.2020
LEAD MEDICAL ASSISTANT LIVER TRANSPLANT
ALBERT EINSTEIN HOSPITAL
01.2013 - 01.2017
Lead Medical Assistant Float Team
Gateway Medical Associates
01.2011 - 01.2013
Certified Medical Assistant
Reading Hospital
01.2004 - 01.2011
Patient Care Technician/ Preceptor
DaVita Dialysis Clinic
07.2001 - 01.2004
Bachelor of Science - Health Sciences
WEST CHESTER UNIVERSITY
CERTIFIED CLINICAL MEDICAL ASSISTANT - Healthcare
NHA
Associate of Science - Medical Assisting
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE