Makeida Thomas
Philadelphia,PA
Summary
Organized Mobile Testing Coordinator experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Dedicated to promoting organizational efficiency, and to applying morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
MOBILE TESTING COORDINATOR
CITY OF PHILADELPHIA
11.2020 - Current
- Assist with employment hiring, and training all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Improved testing site efficiency by streamlining registration and sample collection processes.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Developed strong relationships with community partners to enhance support services available for patients beyond Mobile Testing.
- Manage a team of 3-6 healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Participated in community outreach initiatives to encourage test utilization among underserved populations.
- Scouted testing facility sites to maximize accessibility, available space, and resources.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during data management processes.
LEAD MEDICAL ASSISTANT
AFC URGENT CARE
01.2017 - 11.2020
- Assist with procedures including suture, & staple removal, STI testing, Immigration, & DOT Physicals
- Set up staff schedule, and PTO request
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Enforced quality control protocols to maintain accuracy of test results.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
LEAD MEDICAL ASSISTANT LIVER TRANSPLANT
ALBERT EINSTEIN HOSPITAL
01.2013 - 01.2017
- Set up Staff schedules, PTO request
- EMR Superuser
- Certified Fibroscan technician
- Assisted in Nutrition based research
- Clinical Research
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills for all Liver transplant patients.
- Phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Lead Medical Assistant Float Team
Gateway Medical Associates
01.2011 - 01.2013
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Certified Medical Assistant
Reading Hospital
01.2004 - 01.2011
- EMR Superuser
- Assisted physicians with various procedures ie: pap smears, suture, and staple removal, and various injection
- Assisted with the Coumadin Clinic, & Placed Holter monitors
- Documented vital signs and health history for patients in clinic and hospital environments.
- Increased patient safety by following infection control protocols and maintaining a sterile environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Patient Care Technician/ Preceptor
DaVita Dialysis Clinic
07.2001 - 01.2004
- Clinical research for patient nutrition and fluid intake.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Education
Bachelor of Science - Health Sciences
WEST CHESTER UNIVERSITY
West Chester, PA05.2022
CERTIFIED CLINICAL MEDICAL ASSISTANT - Healthcare
NHA
Philadelphia, PA01.2018
Associate of Science - Medical Assisting
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE
Philadelphia, PA01.2004
Skills
- Microsoft Office
- CLIA & OSHA compliant
- Conflict resolution techniques
- Phlebotomy expertise
- EMR / EHR Super User
- Specimen Collection
- Sterilization techniques
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Relationship Building
- Goal Setting
- Staff Management
Timeline
MOBILE TESTING COORDINATOR
CITY OF PHILADELPHIA
11.2020 - Current
LEAD MEDICAL ASSISTANT
AFC URGENT CARE
01.2017 - 11.2020
LEAD MEDICAL ASSISTANT LIVER TRANSPLANT
ALBERT EINSTEIN HOSPITAL
01.2013 - 01.2017
Lead Medical Assistant Float Team
Gateway Medical Associates
01.2011 - 01.2013
Certified Medical Assistant
Reading Hospital
01.2004 - 01.2011
Patient Care Technician/ Preceptor
DaVita Dialysis Clinic
07.2001 - 01.2004
Bachelor of Science - Health Sciences
WEST CHESTER UNIVERSITY
CERTIFIED CLINICAL MEDICAL ASSISTANT - Healthcare
NHA
Associate of Science - Medical Assisting
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE