Makeilla Pires
Boston,MA
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
6
6
years of professional experience
Work History
Patient Transporter
Beth Isreal Deaconess Medical Center
Boston, MA
03.2025 - Current
- Transported patients safely within the medical facility using specialized equipment.
- Assisted nursing staff with patient transfers and positioning during procedures.
- Communicated effectively with healthcare teams regarding patient needs and conditions.
- Supported scheduling by responding promptly to transport requests from departments.
- Transported biological lab specimens to designated locations.
Service Response Representative
Beth Israel Deaconess Medial Center
Boston, MA
01.2024 - Current
- Answered phone calls and directed them to appropriate personnel.
- Assisted patient families and BIDMC staff.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Peer Leader
Roxbury Youth Program
Roxbury, MA
01.2020 - 06.2023
- Participate in leadership workshops
- Plan and facilitate community events for youth
- Created and developed a historical video of Boston neighborhoods
- Evaluated community walking tours.
Team Member
McDonald's
Dorchester, MA
07.2021 - 10.2021
- Trained new employees in restaurant operations
- Greeted customers
- Provided assistance to customers with food orders.
Education
Bachelor of Science - Human Physiology
Boston University
Boston, MA05-2027
High School Diploma -
Dover-Sherborn Regional High School
Dover, MA06.2023
Skills
- Strong interpersonal skills
- Knowledge of Google and Microsoft platforms
- Project planning
- Advocate for diversity, equity, and inclusion
- Customer support
- Time management
- Patient care
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Professional
Portuguese
Limited
Cape Verdean Creole
Native/ Bilingual
References
References available upon request.
Timeline
Patient Transporter
Beth Isreal Deaconess Medical Center
03.2025 - Current
Service Response Representative
Beth Israel Deaconess Medial Center
01.2024 - Current
Team Member
McDonald's
07.2021 - 10.2021
Peer Leader
Roxbury Youth Program
01.2020 - 06.2023
Bachelor of Science - Human Physiology
Boston University
High School Diploma -
Dover-Sherborn Regional High School