Makeina Portorreal
Las Vegas,NV
Summary
Dynamic and adaptable professional with a proven track record, enhancing customer satisfaction and boosting sales through exceptional service and upselling techniques. Skilled in Microsoft Office and interpersonal abilities, adept at fostering positive relationships and achieving results through teamwork and collaboration. Demonstrates a strong commitment to professionalism and reliability. Highly committed to providing outstanding product demonstrations.
Overview
6
6
years of professional experience
Work History
Show Girl
Self Employed
10.2021 - Current
- Increased customer satisfaction by providing prompt and friendly service.
- Confidently approach people in a friendly way to create a fun and positive environment for customers to feel comfortable to let loose
- Demonstrated flexibility in adapting to changing shifts or covering last-minute absences as necessary.
- Boosted sales for myself through effective upselling techniques.
- Upheld standards for attire, grooming, and behavior while representing my self in a professional manner at all times.
Sous Chef
Earth Aloha Eats
03.2021 - 10.2021
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Mentored kitchen staff to prepare each for demanding roles.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
Barista
Wailuku Coffee Company
05.2019 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Prep Chef/fill in Barista
Jaws Country Store
11.2018 - 05.2019
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
Skills
- Energy and enthusiasm
- Reliability and punctuality
- Customer Engagement
- Stress Tolerance
- Interpersonal abilities
- Professional Appearance
- Up-selling techniques
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Microsoft Office
- Self Motivation
- Work Planning and Prioritization
- Goal Setting
- Public Speaking
- Professionalism
- Sales and Marketing
Timeline
Show Girl
Self Employed
10.2021 - Current
Sous Chef
Earth Aloha Eats
03.2021 - 10.2021
Barista
Wailuku Coffee Company
05.2019 - 01.2021
Prep Chef/fill in Barista
Jaws Country Store
11.2018 - 05.2019