Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makela Gibson

Washington,DC

Summary

Proven leader with a track record of operational excellence at GDC Traffic Control, enhancing team performance and customer satisfaction through effective communication and rigorous safety standards. Skilled in project management and team building, demonstrating a strong ability to increase accountability and improve training programs. Great customer service skills, as well as great personality. I am very outgoing and love to learn new things.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor in Training

GDC Traffic Control
07.2020 - 02.2023
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
  • Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.

Team Trainer

Cook Out
03.2017 - 06.2020
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.

Lead Cashier

Bojangles' Famous Chicken 'n Biscuits
10.2016 - 01.2017
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Education

High School Diploma -

Henery E Lackey

Skills

Customer Relations

Reliable

Staffing oversight

Cash Handling

Negotiation

Team Building

Project Management

PPE Compliance

Outgoing

Certification

Security officer Guard Card

Armed Special Police Officer

Timeline

Supervisor in Training

GDC Traffic Control
07.2020 - 02.2023

Team Trainer

Cook Out
03.2017 - 06.2020

Lead Cashier

Bojangles' Famous Chicken 'n Biscuits
10.2016 - 01.2017

High School Diploma -

Henery E Lackey

Similar Profiles

CREATE PROFILE
Makela Gibson