Makelesi Alusa
Salt Lake City
Summary
Expert in delivering exceptional customer service and managing data entry with precision. Proven problem-solving skills enhance customer interactions and drive operational success. Strong communication abilities facilitate effective collaboration and support team objectives.
Overview
22
22
years of professional experience
Work History
Data Conversion/Mail Processing Clerk
United Postal Service
Salt Lake City
03.2014 - Current
- Performed diverse sales functions while providing exceptional product support to customers.
- Processed mail through automated systems and manual sorting techniques for efficient distribution.
- Data Entry and encoding mail piece images.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Zions Bancorporation
West Valley City
08.2013 - 09.2014
- Resolved customer complaints using effective communication and problem-solving techniques.
- Assisted customers with inquiries by delivering accurate product information.
- Answered inquiries providing precise details on accounts and products.
- Cultivated positive relationships with customers through friendly interactions.
Customer Service Representative/Warehouse
Discover Financial
Salt Lake City
01.2004 - 11.2013
- Promoted high customer satisfaction through effective problem resolution, ensuring positive customer experiences.
- Resolved customer inquiries by delivering accurate product and service information, enhancing customer understanding.
- Maintained professionalism while diffusing tense interactions, fostering a calm environment during stressful situations.
- Educated customers on financial products and services offered by the company.
Education
High School -
Kearns High School
Kearns UT01-1997
Some College (No Degree) - Community Health
Brigham Young University
Provo, UT06-2026
Some College (No Degree) -
Salt Lake Community College
Taylorsville UTSkills
- Data conversion
- Data validation
- Data analysis
- Data entry
- Microsoft Office
- Attention to detail
- Process improvement
- Customer relationship management
- Customer retention
- Customer service
- Account management
- Problem resolution
- Time management
- Multitasking and organization
- Effective communication
Timeline
Data Conversion/Mail Processing Clerk
United Postal Service
03.2014 - Current
Customer Service Representative
Zions Bancorporation
08.2013 - 09.2014
Customer Service Representative/Warehouse
Discover Financial
01.2004 - 11.2013
High School -
Kearns High School
Some College (No Degree) - Community Health
Brigham Young University
Some College (No Degree) -
Salt Lake Community College