Mark Gonzales
Austin,TX
Summary
Versatile and results-driven professional with a proven track record at the Internal Revenue Service, IRS, enhancing data conversion accuracy and fostering professional relationships. Expert in data processing and customer service, demonstrating exceptional communication and teamwork skills. Achieved significant reductions in data errors, showcasing a commitment to quality and efficiency.
Overview
6
6
years of professional experience
Work History
Data Conversion Operator
Internal Revenue Service, IRS
05.2022 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Developed professional working relationships with other employees by using effective communication and active listening skills.
- Managed multiple concurrent projects, prioritizing tasks based on urgency and available resources.
- Enhanced data conversion accuracy by meticulously verifying input and output data.
- Reduced data errors through diligent quality control checks and validations.
Delivery Driver
KODL DELIVERY SERVICE (PARTNER OF AMAZON)
05.2021 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Sales Associate
Target
08.2018 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Business
Stephen F. Austin State University
Nacogdoches, TXHigh School Diploma -
Del Valle High School
Del Valle, TX07-2018
Skills
- Relationships and rapport
- Professionalism
- Data conversion
- Data processing
- Safe work methods
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Data Conversion Operator
Internal Revenue Service, IRS
05.2022 - Current
Delivery Driver
KODL DELIVERY SERVICE (PARTNER OF AMAZON)
05.2021 - 05.2022
Sales Associate
Target
08.2018 - 05.2021
No Degree - Business
Stephen F. Austin State University
High School Diploma -
Del Valle High School
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