Makelia Williams
Fort Worth,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Event Staff Member
Contemporary Services Corporation
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Valet
FreedomPark Valet Parking
07.2022 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Answered guest's questions about property amenities and services.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Helped guests unload and load luggage.
Gas Station Cashier
QuikTrip
03.2021 - 07.2022
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Arrived on time and dressed professionally in clean company uniform.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
Food Preparer
Taco Casa
05.2020 - 03.2021
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly preparing orders.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Followed food preparation and storage guidelines established by Health Department.
Education
High School Diploma -
Everman High School
Everman, TX05.2022
Skills
- Employee and Visitor Screening
- Screen Personnel
- Team Development
- IBM Power Systems Software
- Time Management
- Speaking
- Contract Negotiation Expertise
- Decision-Making
- Legal Terminology
- Teamwork and Collaboration
- Verbal and Written Communication
Languages
English
Full Professional
Timeline
Security Event Staff Member
Contemporary Services Corporation
01.2023 - Current
Valet
FreedomPark Valet Parking
07.2022 - Current
Gas Station Cashier
QuikTrip
03.2021 - 07.2022
Food Preparer
Taco Casa
05.2020 - 03.2021
High School Diploma -
Everman High School
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