Makelle Gottschalk
Gilbert,AZ
Summary
Dedicated Previous Salon Owner with over 20 years of experience in the beauty industry. Driven and hardworking with broad experience creating, enhancing and developing clients' appearance. Adept at training new stylists and assistants. A passion for delivering hair artistry and outstanding customer service. Friendly and versatile with proven sales generation to build lasting relationships with loyal clientele. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Lead Flight Attendant
Frontier Airlines
09.2019 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Beauty Salon Owner
Hair By Makelle LLC
07.2002 - 09.2019
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Successfully grew and maintained loyal clientele for over 15 years, building trusting relationships, by providing precise cutting, coloring and styling of clients' hair.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices, by attending trade shows to keep up with curent trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences. while suggesting products and treatments to maximize benefits.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Education
Personal Training Certifcate NASM - Personal Training
National Personal Training Institute of Colorado
Golden, CO11.2014
Licensed Cosmetologist - Cosmetology Education
Xenon International Academy III, Inc.
Aurora, CO07.2002
High School Diploma -
Liberty High School
Colorado Springs, CO05.1997
Skills
- Leadership and People Development
- Sales Expertise
- Team Oversight
- Industry Standards
- Staff Management
- Beauty Trends
- Talent Allocation
- Business Growth and Retention
- Customer Service
- Professional Networking
Timeline
Lead Flight Attendant
Frontier Airlines
09.2019 - Current
Beauty Salon Owner
Hair By Makelle LLC
07.2002 - 09.2019
Personal Training Certifcate NASM - Personal Training
National Personal Training Institute of Colorado
Licensed Cosmetologist - Cosmetology Education
Xenon International Academy III, Inc.
High School Diploma -
Liberty High School
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