Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stevie Martin

Plano,TX

Summary

Results-driven professional with extensive experience in customer service and adaptability across diverse environments. Skilled in managing teams, resolving passenger concerns, and delivering exceptional service, ready to leverage expertise to enhance client satisfaction in a fast-paced setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Flight Attendant

American Airlines
New York, New York
06.2023 - Current
  • Supervised cabin crew to ensure compliance with safety protocols and service standards.
  • Coordinated pre-flight briefings to communicate flight plans and passenger needs effectively.
  • Resolved passenger inquiries and concerns to maintain a positive travel experience onboard.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Ensured that all cabin crew members adhered to established safety protocols throughout the duration of the flight.
  • Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.
  • Maintained an up-to-date knowledge of airline policies and procedures as well as federal aviation regulations.

Substitute Teacher

Campus Adventures
Dallas, Texas
08.2024 - 05.2025
  • Delivered lesson plans in various subjects to diverse student groups.
  • Managed classroom behavior and maintained a positive learning environment.
  • Collaborated with full-time teachers to align instructional goals and materials.
  • Adapted teaching methods to meet individual student needs and learning styles.
  • Implemented school policies regarding attendance, discipline, and conduct.

Entertainment Specialist

The Walt Disney Company
Anaheim, California
10.2018 - 04.2023
  • Performed character roles in live entertainment shows for diverse audiences.
  • Engaged with guests to enhance their experience during character interactions.
  • Adapted performances based on audience reactions and feedback during shows.
  • Assisted in training new performers on character portrayal techniques.
  • Greeted guests upon their arrival and ensured a smooth transition into the park area.
  • Attended rehearsals regularly to refine technique and staging elements.

Education

Associate of Science - Biochemistry

Wilmington University
New Castle, DE

Skills

  • Emergency procedures
  • Safety compliance
  • Customer service
  • Team leadership
  • Conflict resolution
  • Flight operations
  • Lesson planning
  • Classroom management
  • Communication skills
  • Training development
  • Administrative tasks

Certification

  • Cpr certified

Timeline

Substitute Teacher

Campus Adventures
08.2024 - 05.2025

Lead Flight Attendant

American Airlines
06.2023 - Current

Entertainment Specialist

The Walt Disney Company
10.2018 - 04.2023

Associate of Science - Biochemistry

Wilmington University

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