Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JONATHAN GOOCH

Springfield,Virginia

Summary

Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

9
9
years of professional experience

Work History

Lead Flight Attendant

United Airlines
Chicago, Illionios
05.2017 - 06.2022
  • Primary role as a Flight Attendant is to maintain passenger and cabin safety
  • Other duties include providing passenger comfort and service

Car Inspector and Certified

Jerry’s Automotive Group
10.2015 - 10.2016
  • Pre- Owned specialist
  • Received vehicles from sales department and strictly inspect vehicles as per manufactures strict inspection standards.

Auto Service Tech Team leader & Night Crew Shift Shop Forman

Priority Toyota of Springfield
Springfield, VA
03.2014 - 10.2015
  • Prioritize and dispatch repair orders and monitor progress and efficiency of workflow Examine work orders and discussed work with service advisors
  • Perform regular vehicle maintenance and tune ups,
  • Identify mechanical problems of cars manually or by means of computerized diagnostic tools
  • Inform customers on work performed, overall condition of vehicle and future repair needs,
  • Perform safety recalls

Park Services Associate

Fairfax County Park
Burke, Virginia
04.2015 - 09.2015
  • Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
  • Provided exemplary customer service by making patrons feel welcome, renting fishing boats and canoes for guests.
  • Educated visitors on area wildlife.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.

Automotive Service Technician

Black Wolf Automotive Specialties
Woodbridge, VA
10.2013 - 03.2014
  • Complete frame off restorations minor interior and upholstery installations
  • Discussed and consulted with clients about restoration options and provide professional and accurate estimates for repairs
  • Misc
  • General automotive repairs

Education

Technical Degree - Automotive Technology

Blue Ridge Community College
Weyers Cave, VA
05.2011

Real Estate

Kaplan University
Davenport, IA
08.2016

Skills

  • Crew Resource Management
  • Emergency First AID
  • Cleanliness and Sanitation
  • Professional public Interaction
  • Daily Flight Briefings for Crew
  • Regulation and Compliance Monitoring
  • Emergency Procedures Knowledge
  • Critical Thinking
  • Conflict Resolution Techniques

Accomplishments

  • ASE Master Certified Technician
  • Fluent in Spanish and English
  • Emergency Medical Technician

Timeline

Lead Flight Attendant

United Airlines
05.2017 - 06.2022

Car Inspector and Certified

Jerry’s Automotive Group
10.2015 - 10.2016

Park Services Associate

Fairfax County Park
04.2015 - 09.2015

Auto Service Tech Team leader & Night Crew Shift Shop Forman

Priority Toyota of Springfield
03.2014 - 10.2015

Automotive Service Technician

Black Wolf Automotive Specialties
10.2013 - 03.2014

Technical Degree - Automotive Technology

Blue Ridge Community College

Real Estate

Kaplan University

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JONATHAN GOOCH