Makena Crewe
Hoffman Estates,IL
Summary
Dynamic and engaging professional with a proven track record in customer service and team leadership, honed at Melissa Mills and Ryan Dominick. Excelled in enhancing customer satisfaction and fostering positive relationships, leveraging exceptional communication and food handling safety skills. Demonstrated reliability and a knack for interpersonal development, significantly contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concession Stand Worker
Ryan Dominick
05.2022 - 08.2024
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Camp Counselor
Melissa Mills
10.2022 - 06.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
Education
Bachelor of Arts - Elementary Education
Eastern Illinois University
Charleston, IL05-2028
High School Diploma -
Schaumburg High School
Schaumburg, IL05-2024
Skills
- Organized multi-tasker
- Reliability and punctuality
- Effective communication
- Food handling safety
- Engaging personality
- Listening and comprehension
- Cash handling
- Professionalism and courtesy
- Flexible schedule adaptability
- Time management prowess
- Interpersonal skills development
- Hospitality and accommodation
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Food Handler Certification - State or Local Health Departments.
Timeline
Camp Counselor
Melissa Mills
10.2022 - 06.2024
Concession Stand Worker
Ryan Dominick
05.2022 - 08.2024
- First Aid Certification - American Red Cross or St John Ambulance.
- Food Handler Certification - State or Local Health Departments.
Bachelor of Arts - Elementary Education
Eastern Illinois University
High School Diploma -
Schaumburg High School
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