Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makena Foss

Goodyear,AZ

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Beverage Cart Attendant

Wedgewood Weddings
03.2022 - Current


  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Greeted guests and inquired into beverage choices.
  • Engaged in suggestive selling and other sales techniques.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Established rapport with customers by providing friendly and attentive service.

Server

Buffalo Wild Wings
07.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Stay at Home Mom

Life
04.2020 - 06.2021

Certified Nursing Assistant

Golden Heart Senior Care
10.2016 - 03.2020
  • Provided activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Stay at Home Mom, Attending School

Life
03.2016 - 10.2016

Sales Lead

Massage Envy
08.2014 - 02.2016
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, book and cancel appointments, sell memberships and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.

Education

Associate of Arts - General Studies

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

Certified Nursing Assistant License -

Arizona Medical Training Institute
Mesa, AZ

Skills

  • Multitasking Strengths
  • Sales and Marketing
  • Speaking Clearly
  • Customer Service
  • Documentation and Recordkeeping
  • Time Management
  • Excellent People Skills
  • Suggestive Selling
  • Listening Skills
  • Complex Problem-Solving
  • Verbal and Written Communication

Timeline

Beverage Cart Attendant

Wedgewood Weddings
03.2022 - Current

Server

Buffalo Wild Wings
07.2021 - 02.2022

Stay at Home Mom

Life
04.2020 - 06.2021

Certified Nursing Assistant

Golden Heart Senior Care
10.2016 - 03.2020

Stay at Home Mom, Attending School

Life
03.2016 - 10.2016

Sales Lead

Massage Envy
08.2014 - 02.2016

Associate of Arts - General Studies

Maricopa Community Colleges - Estrella Mountain Community College

Certified Nursing Assistant License -

Arizona Medical Training Institute

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Makena Foss