Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makena Hamre

Tucson

Summary

With the experience i have gained as a Shift Lead at my current job. I have developed strong leadership and good communication skills from my 4 year experience. I excel in customer service, consistently resolving issues that customers have with their service and employees. I always have a positive attitude with every guest that comes in, it is one of our stores mottos to "bless the guests." My ability to train and mentor new employees gives me the privilege to have a positive and strong comradery with my team. I am well skilled in multitasking from ensuring all orders are completed accurately and in a timely manner. All while overseeing staff. I am confident in my ability to contribute to a team and to create a welcoming and efficient environment for guests.

Overview

4
4
years of professional experience

Work History

Shift Leader

Bahama Bucks
05.2021 - Current
  • Trained new employees, oversee, and guide crew members during their shift to make sure everything is following company procedure.
  • Customer service and conflict resolution: I assist customers with complaints and issues regarding our store. I resolve conflicts and address concerns during shift
  • Completed cash and credit card transactions accurately using POS software. As well as going to the bank and make deposits from the day prior.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Opening and closing procedures: I open the store, ensuring everything is turned on and in place ready to prepare service.

Education

High School Diploma -

University of Arizona
Tucson AZ
05-2027

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Staff supervision
  • Safety processes and procedures

Timeline

Shift Leader

Bahama Bucks
05.2021 - Current

High School Diploma -

University of Arizona
Makena Hamre