Makenah Zappia
Rosemount,MN
Summary
Proven leader in customer service management at Cub Foods - Rosemount, adept at resolving complaints and fostering team collaboration. Demonstrated multitasking as a Server at Presbyterian Homes and Service, enhancing dining experiences. Skilled in exceptional communication, consistently meeting cleanliness standards with a professional demeanor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Junior Enrollment Counselor
Grand Canyon Education
Phoenix, AZ
10.2024 - Current
- Addressed and resolved issues raised by inquiries, ensuring client satisfaction.
- Contacted prospective students to gauge interest in enrollment and assisted with application completion.
- Supported senior counselors by maintaining updated student records and allocating new student assignments.
Server
Presbyterian Homes and Services
Apple Valley, MN
05.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Collaborated with team members during busy shifts and high pressure environments for efficient workflow and excellent guest experiences
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Customer Service Manager
Cub Foods
Rosemount, MN
06.2022 - 12.2022
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly
Education
Bachelor’s - Government with an Emphasis in Legal studies, Minor in Forensic Psychology
Grand Canyon University
Phoenix, AZ08-2026
High School Diploma -
Rosemount High School
Rosemount, MN06.2024
High School Diploma -
University of Northwestern St. Paul
Saint Paul, MNSkills
- Skilled in Microsoft Office Applications
- Dedicated Professionalism
- Exceptional customer service and communication
- Professional Appearance
- Cleanliness standards
- Multitasking
- Thrives in Fast-Paced Environments
Awards
- Qualified and competed at 5 national Speech and Debate tournaments
- Earned 10th in the nation in persuasive speech
Volunteer
- Volunteered at Real Life Church in different positions for nine years
- RLC Kids, RLC Student Ministries, Creative Arts Team, Vacation Bible School, Special Events, Holiday Programs, Community Clean-ups, Summer Camps
- Assistant coached 6th-grade volleyball team, 2022-2023
- Coached the 7th-grade volleyball team, 2023-2024
- I volunteered at North Heights Christian Academy in various roles over six years
- Assisted in organizing and running North Heights Christian Academy’s Speech Program 2021, 2022, 2023, 2024
- Volunteered at the LifeGuard Group in Missoula, MT
- Volunteered for Assemblies of God, Minnesota Student Ministry
- Volunteered for Assemblies of God, Minnesota Kid's Ministry
- Summer Camp Counselor in Training, Summer Camp Nightwatch
- Volunteered for Junior Olympic Volleyball
- Volunteered for Rosemount High School volleyball
- Volunteered for Hammerhead Volleyball
- Volunteered for Rosemount High School Speech and Debate
- Volunteered for Rosemount High School trap shooting
Timeline
Junior Enrollment Counselor
Grand Canyon Education
10.2024 - Current
Server
Presbyterian Homes and Services
05.2023 - 10.2024
Customer Service Manager
Cub Foods
06.2022 - 12.2022
Bachelor’s - Government with an Emphasis in Legal studies, Minor in Forensic Psychology
Grand Canyon University
High School Diploma -
Rosemount High School
High School Diploma -
University of Northwestern St. Paul
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