Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Languages
Timeline
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Deney Olamendiz

Miami,USA

Summary

Experienced Human Services professional adept at addressing client needs applying good communication and policies. facilitating positive outcomes while adhering to procedures and regulations. Skilled in crisis intervention, case management, and resource coordination, analyzing data. Thrives in collaborative team environments and excels at adapting to evolving circumstances. Known for reliability, empathy, and a results-driven approach to organizational and independent work assignments. Diligent with a strong background in human services counseling, successfully assisting clients in overcoming personal and social challenges, contributing to their overall well-being and personal growth. Effective communication and written skills and problem-solving skills consistently support clients in achieving their goals while maintaining accurate records and information.

Overview

8
8
years of professional experience

Work History

OPS Human Services Counselor II

Florida Health Department
08.2023 - Current
  • Facilitated group therapy sessions, fostering a supportive environment for personal growth and healing.
  • Contributed to program improvement initiatives by participating in regular team meetings, sharing insights from direct service provision experiences.
  • Strengthened family relationships by offering guidance on effective communication techniques and conflict resolution strategies.
  • Prioritized client safety through diligent monitoring of risk factors while consistently following established protocols for reporting concerns.
  • Assisted clients in developing effective coping strategies, improving their overall mental health and stability.
  • Provide enhanced behavioral, demographic, and clinical information on gonorrhea and early adult syphilis cases reported to state and local health departments.
  • Provide information on patients presenting for care in specialty STI clinical settings.
  • Explore innovative strategies to improve STI surveillance nationwide

OPS Human Services Consultant II STD/HIV Counselor

Florida Health Department
11.2022 - 08.2023
  • Developed strong relationships with clients through consistent communication and timely followups.
  • Streamlined internal processes for faster service delivery, enhancing customer experience.
  • Conducted thorough needs assessments to accurately identify client requirements and develop appropriate solutions.
  • Assisted clients in enrolling and re-engaging in appropriate medical care.
  • Evaluated program effectiveness through ongoing data collection, analysis, and reporting ensuring the delivery of high-quality services.
  • Traveled to street venues to conduct various types of HIV tests.
  • Reduced stigma associated with HIV testing by offering confidential services and fostering a supportive environment.
  • Implemented comprehensive risk reduction strategies for clients that included education on safer sex practices, partner communications skills, substance abuse prevention measures.

Pax Agent

SWIFTAIR
11.2021 - 10.2022
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Resolved passenger issues and concerns promptly, leading to increased customer loyalty and repeat business.
  • Cultivated positive relationships with frequent flyers through exceptional service and personalized attention.
  • Served as a reliable point of contact for general inquiries or concerns, providing timely and accurate information to travelers .
  • Conducted pre-boarding security checks diligently, contributing to a safer travel experience for all passengers .
  • Provided boarding assistance to elderly, sick or injured people.

Customer Service Representative

South exchange
02.2017 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor's degree - Psychology

The University of Medical Science of Havana
06-2011

Skills

  • Case Coordination
  • Collaborative Conflict Management
  • Community Support
  • Experience with Autism
  • Organizational Management Experience
  • Skilled in Microsoft Office Applications
  • Cognitive Behavioral Therapy
  • Behavioral Analysis Techniques
  • Behavioral Health
  • Special Education Expertise
  • Individual / Group Counseling
  • Research
  • Effective Communication
  • Education & instruction
  • Data Analysis in Excel
  • Crisis management
  • Life skills training
  • Strong work ethic
  • Sexual health education
  • Customer service
  • Cultural sensitivity
  • Multidisciplinary collaboration
  • Multitasking and organization
  • Community outreach
  • Scheduling
  • Efficient Data Management
  • Documentation and reporting
  • Documentation
  • Critical thinking
  • Prioritization
  • Data processing, Data collection,
  • Work order interpretation
  • Teamwork and collaboration
  • Coaching and development
  • Detail-Oriented Approach
  • Bilingual communication
  • Records maintenance
  • Multitasking Abilities
  • Strong verbal and written communication
  • Client relationship building

Additional Information

3 years of preventive care (residency) as well as teaching in Havana Cuba. 2 years teaching children regular as well as autistic, mental retardation, ADD, etc. Afterwards 1 year with adults coordinating events and daily hospital itinerary while assisting for their care. Requisites for graduation were 8 hours a week twice a week 46 weeks annually for a total of 2,208 hours.

Personal Information

Willing To Relocate: Anywhere

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

OPS Human Services Counselor II

Florida Health Department
08.2023 - Current

OPS Human Services Consultant II STD/HIV Counselor

Florida Health Department
11.2022 - 08.2023

Pax Agent

SWIFTAIR
11.2021 - 10.2022

Customer Service Representative

South exchange
02.2017 - 03.2020

Bachelor's degree - Psychology

The University of Medical Science of Havana

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Deney Olamendiz