Denisha E. Mathurin
Hyde Park,MA - Massachusetts
Summary
Well-educated professional in the public health industry. Enjoys working with community members, leaders, and the public. Dedicated human services professional promoting a extensive career of providing exemplary support and assistance to clients. Patient professional with expertise interviewing clients to ascertain needs. Ready for a new position that involves documenting and reporting while serving clients in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Human Services Assistant
Department of Transitional Assistance
Boston, MA
07.2024 - Current
- Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
- Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
- Facilitate customer service delivery by providing services to clients such as responding to inquiries and explaining basic department procedures.
- Greet, inform, and direct clients in the lobbies, waiting rooms, and self-service stations.
- Promote customer service delivery through document processing and management.
- Convey information and explain actions to clients with varying expectations, needs, cultures and languages.
- Utilize Department systems and equipment and provide ongoing assistance and support to Benefits Eligibility and Referral Social Workers.
- Exchange information with internal and external contacts per existing department policies.
Options Counselor
South Shore Elder Services
Braintree, MA
09.2023 - Current
- Provided support services such as referrals, advocacy, and linkage to appropriate community resources.
- Established relationships with local organizations that provide resources for clients.
- Attended workshops and trainings related to options counseling practices.
- Facilitated crisis interventions for clients in need of immediate assistance.
- Assisted clients in developing personal goals and strategies to achieve them.
Medical Advocate
Health Imperatives
Brockton , MA
09.2020 - Current
- Developed and oversaw procedures and policies for the victim's advocacy program.
- Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Advocated for victims during difficult situations by filing police reports and connecting them to needed services.
- Supported crisis intervention and advocacy for victims of violent crimes.
Client Care Coordinator
Brockton Multi Services/BAMSI-CCN
Brockton , MA
10.2018 - Current
- Conduct a comprehensive, home-based assessment inclusive of the
Conduct Functional Behavioral Assessments and develop comprehensive safety plans with individuals. - Recommended improved life choices to enhance client outcomes.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Educated patients on various resources, services and programs to maximize care.
- Evaluated patient behavior and reported changes to clinical team.
- Provided DMH (Department of Mental Health) with corrective action plans.
- Attend and actively participate in weekly individual and group clinical supervision to review progress, identify risk factors, improve communication, and foster professional growth.
- Managed completion of required paperwork, including following up on missing information and processing forms.
- Connected clients to relevant service plans by analyzing needs in comparison to available programs.
Assistant Case Manager Coordinator
Boston Public Health Commission
Boston, MA
03.2017 - 10.2018
- Provides housing search services to homeless clients living with HIV and AIDS
- Identifies housing barriers and assists clients in obtaining income and other documentation for housing eligibility.
- Hosts community based housing agencies (BHA, HomeStart, etc.) in providing on site housing search assistance.
- Assists clients with obtaining furniture and moving into housing.
- Provides follow up housing stabilization services to individuals placed in housing, including assistance with paying rent and utilities, and connecting individuals with community resources and supports.
- Coordinates community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Develops and facilitates budgeting, money management and other life skills groups.
- Provides case management, crisis intervention and supportive counseling to clients.
- Provides support and assistance to clients with legal issues (probation, parole, courts).
- Maintains up to date and accurate service plan contacts, and progress note records for the department.
Education
Bachelor of Science - Health Studies
Bridgewater State University
2016
Skills
- Successful treatment of conditions
- Strong medical ethic
- Problem resolution ability
- Enthusiastic caregiver
- AED certification
- CPR/BLS certified
- Talent in obtaining/charting vital signs
- Patient positioning understanding
- Active listening skills
- Strong organizational skills
- Energetic work attitude
- Superior communication skills
- MS Office proficiency
- Bilingual Haitian Creole and English
- In-home assessment
- Client meetings
- Project coordination
- System implementation
- Shipping and receiving understanding
- Technologically savvy
- Medical Emergency Triage
- Service Recommendations
- Case coordination
Accomplishments
- Managed caseload of 50 clients each month.
- Increased quality of care by developing new tracking and assessment methods.
- Awarded "Extra Distance Team Award."
Timeline
Human Services Assistant
Department of Transitional Assistance
07.2024 - Current
Options Counselor
South Shore Elder Services
09.2023 - Current
Medical Advocate
Health Imperatives
09.2020 - Current
Client Care Coordinator
Brockton Multi Services/BAMSI-CCN
10.2018 - Current
Assistant Case Manager Coordinator
Boston Public Health Commission
03.2017 - 10.2018
Bachelor of Science - Health Studies
Bridgewater State University
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