Marcos Mercedes

Organized teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, vault management and inventory management. Trained in all aspects of opening and closing procedures.

• All Checked Cashed, Dorchester, MA, Everett, MA, Lynn, MA, Jamaica Plain, MA, Lawrence, MA, Teller - Key Holder-Opener-Closer, October 2022, Present, Maintain all required paperwork's as by law and company policy for transactions, Regulatory Compliance/Anti-Money Laundering testing, Analyze and ensure compliance with all statutory laws guiding office administration, Analyze documents given by customers such as socials and ensure through Digicheck accordance with laid down procedures, Review moderately large Western Union transactions through corporation guidelines, Make detailed reports regarding findings after examining a flagged transaction, Explain any issues and findings to General Manager and co-workers in letter, on the phone by citing the pertinent statuary laws, rules and regulations without violating the rules of disclosure so that all appropriate parties are kept fully informed about the status of every audit., Disclose personal information as a privacy compliance officer, Comply with banks, businesses, and personal regarding first time checks, Processed and established end of day transactions as well as beginning of day transactions and transfer and deposited money to vaults., Prepare, receive and send out money to the bank
• Rosemark Production, Boston, MA, Volunteer, June 2022, August 2022, City of Boston funded organization, Programs and Initiatives, Public Speaking, Creating positive change by fostering community connections, and empowering individuals to reach their full potential
• American Eagle, Braintree, MA, Stock/brand ambassador, September 2021, September 2022, Handling merchandise, sorting and maintaining merchandise throughout the day., Periodic audits, Customer service, Working in a fast-paced environment in a top volume store