Summary
Overview
Work History
Education
Skills
Professional Organizations
Timeline
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Marcos Mercedes

Hyde Park,Massachusetts

Summary

Organized teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, vault management and inventory management. Trained in all aspects of opening and closing procedures.

Overview

3
3
years of professional experience

Work History

Teller - Key Holder-Opener-Closer

All Checked Cashed Co
10.2022 - Current
  • Maintain all required paperwork's as by law and company policy for transactions
  • Regulatory Compliance/Anti-Money Laundering testing
  • Analyze and ensure compliance with all statutory laws guiding office administration
  • Analyze documents given by customers such as socials and ensure through Digicheck accordance with laid down procedures
  • Review moderately large Western Union transactions through corporation guidelines
  • Make detailed reports regarding findings after examining a flagged transaction
  • Explain any issues and findings to General Manager and co-workers in letter, on the phone by citing the pertinent statuary laws, rules and regulations without violating the rules of disclosure so that all appropriate parties are kept fully informed about the status of every audit
  • Disclose personal information as a privacy compliance officer
  • Comply with banks, businesses, and personal regarding first time checks
  • Processed and established end of day transactions as well as beginning of day transactions and transfer and deposited money to vaults
  • Prepare, receive and send out money to the bank.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.

Stock/brand Ambassador

American Eagle
09.2021 - 09.2022
  • Handling merchandise, sorting and maintaining merchandise throughout the day
  • Periodic audits
  • Customer service
  • Working in a fast-paced environment in a top volume store.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Volunteer

Rosemark Production
06.2022 - 08.2022
  • City of Boston funded organization
  • Programs and Initiatives
  • Public Speaking
  • Creating positive change by fostering community connections, and empowering individuals to reach their full potential.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

BBA - Corporate Accounting And Finance

Suffolk University
Boston, MA
06-2017

GED -

Archbishop Williams Highschool
Braintree, MA
06-2027

Skills

  • Great writing skills
  • Digiview
  • Adobe Acrobat
  • Spreadsheets
  • Fraud Detection
  • Drawer balancing
  • Windows 11 Check Pro
  • Digitech FirstTech
  • The Commonwealth of MA
  • Account updating
  • Regulatory Compliance
  • Cash Handling
  • Reliable
  • Strong Work Ethic
  • Strong sense of banking ethics
  • Exceptional customer service
  • Financial software
  • Safe and vault operation
  • Compliance, banking laws, and regulations
  • Stress Tolerance
  • Bilingual in Spanish

Professional Organizations

  • All Checked Cashed, Dorchester, MA, Everett, MA, Lynn, MA, Jamaica Plain, MA, Lawrence, MA, Teller - Key Holder-Opener-Closer, October 2022, Present, Maintain all required paperwork's as by law and company policy for transactions, Regulatory Compliance/Anti-Money Laundering testing, Analyze and ensure compliance with all statutory laws guiding office administration, Analyze documents given by customers such as socials and ensure through Digicheck accordance with laid down procedures, Review moderately large Western Union transactions through corporation guidelines, Make detailed reports regarding findings after examining a flagged transaction, Explain any issues and findings to General Manager and co-workers in letter, on the phone by citing the pertinent statuary laws, rules and regulations without violating the rules of disclosure so that all appropriate parties are kept fully informed about the status of every audit., Disclose personal information as a privacy compliance officer, Comply with banks, businesses, and personal regarding first time checks, Processed and established end of day transactions as well as beginning of day transactions and transfer and deposited money to vaults., Prepare, receive and send out money to the bank
  • Rosemark Production, Boston, MA, Volunteer, June 2022, August 2022, City of Boston funded organization, Programs and Initiatives, Public Speaking, Creating positive change by fostering community connections, and empowering individuals to reach their full potential
  • American Eagle, Braintree, MA, Stock/brand ambassador, September 2021, September 2022, Handling merchandise, sorting and maintaining merchandise throughout the day., Periodic audits, Customer service, Working in a fast-paced environment in a top volume store

Timeline

Teller - Key Holder-Opener-Closer

All Checked Cashed Co
10.2022 - Current

Volunteer

Rosemark Production
06.2022 - 08.2022

Stock/brand Ambassador

American Eagle
09.2021 - 09.2022

BBA - Corporate Accounting And Finance

Suffolk University

GED -

Archbishop Williams Highschool
Marcos Mercedes